Ingram Micro
Order Management Specialist
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Job Description: Order Management Specialist
Location: Milton Keynes - Hybrid
This role follows a non-negotiable 3-day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About Us
At Ingram Micro, we shape tomorrow through the technology solutions we deliver today. We are proud to partner with some of the world’s leading technology manufacturers, including Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Red Hat, AWS, and Intel. As a global expert in technology and supply chain services, Ingram Micro has established, integrated relationships with customers, enabling them to operate more efficiently and successfully in the markets they serve. We offer opportunities to learn and develop, while encouraging people to take ownership of their growth, contribute ideas, and make things happen. At Ingram Micro, ambition, curiosity, and taking initiative are recognised and supported.
About the Job
The Order Management Specialist plays an important role in helping shape the customer experience by supporting the smooth and accurate processing of orders, from confirmation through to delivery. This entry-level position works closely with sales, logistics, vendors, and customers, contributing to the effective management of orders, timely resolution of queries, and the delivery of consistent service standards. You’ll be encouraged to take ownership of your work, learn through experience, and contribute ideas that support the wider team and business.
This role offers a strong foundation for someone early in their career who is keen to develop skills in operations, customer service, and the technology distribution industry, while being part of an organisation focused on growth, ownership, and shaping what comes next.
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What you can expect to be getting up to as an Order Management Specialist:
- Process and manage customer orders, ensuring details are accurate and recorded correctly.
- Track orders from confirmation through to delivery, supporting timely fulfilment.
- Work collaboratively with our Sales teams, partners, and vendors to support the management of valuable and sometimes complex orders.
- Provide first-level support for post-sales questions and order updates.
- Maintain accurate records and follow internal processes and documentation requirements.
- Support sales and finance teams with basic order, billing, and data-entry tasks.
- Contribute ideas to improve processes and customer experience.
In order to set you up for success, we are looking for the following skills and experience:
- Previous experience in a Customer Service/Administrative/Order Processing environment
- A keen eye for attention to detail and accuracy
- The ability to communicate effectively, over the phone, via email and face to face
- Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
- A desire to learn, grow and develop.
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
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We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.
Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market-leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world-leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
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