Neos Networks
Order Manager
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Order Manager
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home, and hybrid working.
Base location: Glasgow or Reading - 2/3 days per week in the office
Salary: to £35k dependent on experience + performance-related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing
Working Pattern: 6 months Fixed Term Contract
Full-time hours with the option of hybrid working
About the Role
The Delivery Team is responsible for delivering seamless, end-to-end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions.
Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.
As an Order Manager, you will take ownership of the end-to-end delivery of customer orders, with a primary focus on supporting SSE as Neos’ main customer. You will proactively manage progress across multiple suppliers and act as the key point of contact for SSE, while also supporting other customers as required. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role.
This role is critical to Neos’ success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high-quality services.
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As an Order Manager, you will take ownership of delivering telecoms services for SSE, Neos Networks’ largest customer, ensuring orders are progressed accurately, efficiently, and on time. Working across multiple internal teams and external network partners, you will act as the single point of coordination from order placement through to successful service delivery and handover.
You’ll proactively manage supplier engagement, track milestones, resolve delays and escalations, and keep customers informed throughout the lifecycle. The role also plays a key part in forecasting delivery volumes, managing aged work-in-progress, and safeguarding commercial and quality standards, all with the aim of delivering a right-first-time customer experience.
This is a hands-on operational role with high visibility and impact, directly influencing customer satisfaction, service reliability, and business performance in a fast-paced telecoms delivery environment.
Requirements
The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential. Practical experience in order management and provisioning often outweighs formal education.
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Order Management Experience:
- Experience in placing and managing customer orders across multiple systems and supplier platforms, ensuring accuracy and timely delivery.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance, please contact careers@neosnetworks.com
About Neos Networks
At Neos Networks, we believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organizations, and our partners a better network experience that can power the UK’s digital future.
We do it with a spirit of collaboration, partnership, and integrity that means we can achieve more, together.
Benefits
We offer a range of benefits to our employees and believe that a great place to work motivates everyone to do their best. Just some of our benefits include:
- Annual Bonus
- Employee Discounts
- Birthday & Volunteering Leave
- Pension, with Service-related Increases
- Cycle to Work Scheme
- Holiday Buy
- Mental Health & Wellbeing Support
Through our ‘working differently’ programme, we support flexible work times and the ability to work on a hybrid basis.
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