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Order Operations Specialist
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Order Management Coordinator
Chalfont St Giles (onsite)
12-month contract
£16.50 p/h
We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.
The Role
This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance, and on-time delivery while providing an excellent customer experience.
Key Responsibilities
- Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
- Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
- Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability, and sales leads
- Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span
- Validate orders for accuracy, compliance, and required approvals prior to order entry
- Own and regularly update key order dates using local operating mechanisms and reports
- Daily follow-up on customer credit documentation and inventory status
- Provide shipping and billing instructions in line with contract terms and conditions
- Track shipments, installations, and applications via reporting tools
- Support collections activity related to OTR issues
- Provide root cause analysis for defects and fulfilment issues
- Monitor and coordinate daily logistics movements between warehouses
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Quality & Compliance
- Operate in full compliance with Global Privacy, Anti-Competition, Quality, and EHS policies
- Maintain awareness of and adherence to all applicable laws, regulations, and internal quality systems
- Complete all required quality and compliance training within set deadlines
- Escalate and address any quality or compliance concerns promptly
- Drive continuous improvement across processes, procedures, and work instructions
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Required Skills & Experience
- Previous experience in order management, project management, or administrative roles
- Strong understanding of the OTR process
- Proficiency in Microsoft Office
- Fluent in English (verbal and written)
- Confident working independently and collaboratively in a matrix environment
- Strong organisational skills with the ability to manage multiple priorities
- Customer-focused mindset with excellent communication skills
- Experience working with order configuration systems (Oracle)
- Good product knowledge
Desirable Experience
- Formal Project Management experience
- Knowledge of Transportation and Customs
- Experience with eOM and Oracle systems
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