Your new company

Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team.

Your new role

The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism.

Hours of work are Monday to Thursday from 08.30am until 17.00pm. Friday 08.30am until 16.00pm.

The successful candidate will be responsible for:

• Order Processing: Accurately enter, manage, and track sales orders within the system.
• Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support.
• Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment.
• Record Maintenance: Update and maintain customer records, ensuring data accuracy.
• Reporting: Prepare and distribute sales reports and performance metrics as required.
• Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary.
• Order Management: Process and efficiently monitor customer orders, returns, and refunds.
• Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner.
• Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses.
• Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication.
• Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS.
• Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks.