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About us
At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.
Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.
Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of.
When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged.
About the role
As our Group Order to Cash (O2C) Manager, based at our Group Support Centre in Doncaster you'll support and develop a talented team while helping to ensure our customer and financial processes run smoothly. You'll work closely with colleagues across the business to improve ways of working, maintain accurate financial records and deliver a great experience for our customers. This is a fantastic opportunity for someone who enjoys developing people, building strong relationships and making a positive impact through continuous improvement.
What you’ll be responsible for
- Leading, coaching and developing a team of 11 across cash allocation, billing, reconciliations, customer refunds and payments.
- Overseeing the day-to-day Order to Cash operation to ensure customer transactions are processed accurately and efficiently.
- Managing outstanding customer balances, identifying potential risks and working with colleagues to resolve issues.
- Driving improvements to processes and systems, helping to simplify ways of working and introduce automation where possible.
- Monitoring key performance measures, analysing data and using insights to improve service and operational performance.
- Reviewing banking reconciliations and overseeing daily cash activities, customer deposits and refunds.
- Ensuring financial processes, controls and documentation remain accurate, compliant and up to date.
- Working closely with colleagues across Finance, Retail, Customer Operations and Shared Services to deliver a seamless end-to-end service.
- Partnering with IT and Change teams to support projects, provide Order to Cash expertise and help deliver successful outcomes.
- Bringing additional Order to Cash activities into the team to create more consistent, efficient ways of working.
- Helping shape the future of the Order to Cash function by identifying opportunities to improve processes, systems and team capability.
- Working with Management Accounts and ICOFR to resolve issues, strengthen financial controls and support accurate reporting.
- Overseeing a range of transactional finance activities, including ad hoc payments and other finance processes as required.
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We’re looking for someone who has
- A strong leader of a transactional finance team (Accounts Receivable, Accounts Payable, Treasury)
- Proven ability to drive a culture of change and continuous improvement
- Excellent analytical and problem-solving skills with the ability to interpret data and identify trends to help decision making
- Strong understanding of finance processes, accounting principles and financial controls
- Proficient in Google Sheets/Excel and other financial analysis, reporting and data visualisation tools
- Strong communication, negotiation, and stakeholder management abilities with the ability to convey information to both Finance and non-finance audiences
- Ability to understand and engage with end-to-end processes, recognising upstream and downstream impacts
- Skilled at influencing and collaborating cross-functionally, building effective relationships to support and drive business change
- Continuous improvement mindset, proactively seeking efficiencies, standardisation, and opportunities to strengthen financial performance
- Demonstrable experience of identifying and delivering process improvements that enhance controls, efficiency and customer experiences
- Professional accounting qualification (e.g., ACA, ACCA, CIMA, CPA) advantageous
- Broad experience within a Transactional Finance or Shared Services environment
- Strong track record of identifying and implementing KPIs and SLAs to drive teams performance
- Demonstrated experience enhancing financial systems and processes, including supporting business change and transformation projects.
Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.
Room to grow
Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.
For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.
Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.
Our DFS Group benefits
We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:
- Hybrid Working - that’s 3 days office, 2 home
- 24 days holiday, plus bank holidays and the option to buy up to 5 more
- Annual Bonus
- Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year
- Health cash plan from £2 a month, with everyday cashback
- Employee Assistance Programme for support when you need it
- Extras like flu vouchers, menopause support and health check
- Pension with company contributions
- Life assurance for peace of mind
- Sharesave scheme to save each month and invest in our future
- Structured induction from day one
- Access to our Learning Hub and skills workshops
- Leadership development and apprenticeship programmes
- 30% colleague discount, plus 15% for friends and family, three times a year
- Discounts and cashback at hundreds of retailers
- SmartTech scheme to buy tech up to £1,000 through salary sacrifice
- Cycle to Work scheme for bikes and accessories up to £1,500
- Electric vehicle lease scheme with Octopus to help you save and reduce your impact
- One paid volunteering day each year
Equal opportunities
We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.
We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.
If your experience does not quite match every part of the role, we’d still love to hear from you.
If you need any adjustments or additional support during the application process, please contact our Talent Team at talent@dfs.co.uk and we will be happy to help.
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