Heathrow
Organisational Effectiveness Manager
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Introduction
People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.
We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.
There’s no place like Heathrow – for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We’re passionate about our colleagues’ experience, making Heathrow a great place to work and creating careers, not just jobs.
Job Description
While this role sits within Organisational Effectiveness and offers the opportunity over time to lead across both organisation design and strategic workforce planning, the immediate and primary focus will be on leading the development and coordination of Heathrow’s Strategic Workforce Plan, ensuring the organisation is equipped with the skills and capabilities needed to deliver its long-term strategy.
We are particularly interested in candidates who bring strong strategic workforce planning capability, with the ability to look ahead, identify how the workforce needs to evolve, and define future skills and capabilities, translating this into clear, practical interventions. While a blended skillset across workforce planning and organisation design is advantageous, the immediate priority will be to build, coordinate, and embed a robust, enterprise-wide strategic workforce planning approach.
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Please note this role focuses on long-term, strategic workforce planning and organisation design, rather than short-term operational resourcing.
Your role will involve
Strategic Workforce Planning
- Lead strategic workforce planning to identify future skills, capabilities and workforce needs
- Shape and deliver enterprise-wide SWP cycles aligned to business planning
- Provide expert guidance to HRBPs and leaders on SWP frameworks and methodologies
- Develop workforce scenarios (build, buy, borrow, automate) to address capability gaps
Organisation Design & Operating Model
- Lead the design of future-state structures, governance and accountabilities aligned to business strategy
- Translate strategic change into clear organisation design solutions (structures, decision rights, ways of working)
- Deliver evidence-based, commercially viable designs that drive efficiency and sustainable outcomes
Organisation Effectiveness & Integration
- Integrate organisation design, operating model and workforce strategy into cohesive solutions
- Diagnose organisational challenges and implement targeted interventions
- Act as a trusted advisor on organisation effectiveness and workforce decisions
Change Delivery & Embedding
- Lead or support delivery of organisational change initiatives
- Drive adoption and embed sustainable change, managing risks and resistance
Stakeholder Leadership
- Partner with senior leaders to shape strategy, providing insight, challenge and expert advice
- Translate complex concepts into clear, actionable recommendations and influence without authority
Capability & Practice Development
- Contribute to OE frameworks, tools and methodologies
- Act as a subject matter expert and coach others to build organisational effectiveness capability
These Skills Are Essential
- Experience looking 3–5+ years ahead, translating business strategy into clear workforce implications, rather than focusing primarily on short-term staffing or scheduling
- The ability to identify how the workforce needs to evolve, including future skills, capabilities, and critical roles required to deliver long-term strategic outcomes
- Strong experience in developing strategic workforce plans, including shaping workforce scenarios and defining how future demand will be met through a mix of building, buying, borrowing, or automating capability
- Confidence working with senior stakeholders to challenge thinking, influence decisions, and bring clarity to complex, ambiguous workforce problems
- A track record of coordinating or leading enterprise-wide workforce planning approaches, bringing together insight from across multiple business areas into a coherent, organisation-wide view
- The ability to move beyond data and analysis to translate insight into clear, practical actions, such as capability-building, talent strategies, or structural interventions
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About Us
Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join Heathrow’s Development team and you’ll be part of this, making every journey better for millions each year, now and in the future.
We’re the team that’s responsible for our multi-billion pound programmes to successfully transform Heathrow into an extraordinary airport, whilst delivering outstanding value for passengers and airlines.
Development covers project management, process improvement, business change, master-planning, infrastructure and our ambitious capital investment programmes. This includes Heathrow Expansion, the UK’s biggest privately funded infrastructure project and flagship for delivering lasting economic growth.
It brings together people with the skills to deliver prestigious projects that make a lasting impact, from transforming terminals to making big reductions in our carbon emissions.
Every day will test your skills and give you the opportunity to make your mark.
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