Universal Music Group
Organizational Change Management Delivery Specialist
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Organizational Change Management Delivery Specialist
Change Management Delivery Lead – Universal Music Group
About Music at Universal Music
It’s the passionate and dedicated team at Universal Music that help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a genuinely innovative business that leads in everything it does.
We understand that diversity is fundamental to creativity and innovation. Everyone is welcome to apply, and we are committed to ensuring no applicant or employee receives less favourable treatment because of:
- Gender
- Race
- Disability
- Sexual orientation
- Age
- Religion or belief
- Pregnancy or caring responsibilities
- Marital status
- Neurodivergence (e.g., autism, dyslexia, ADHD)
We are fully dedicated to embracing differences through accessibility and reasonable adjustments. If you need accommodations from application onwards or wish to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
Role Overview
The Change Management Delivery Lead supports the execution of Organisational Change Management (OCM) activities for this large-scale integration programme, ensuring smooth adoption across all business areas.
This hands-on, delivery-focused role is responsible for:
- Coordinating communications, training, stakeholder engagement, and business readiness activities
- Implementing OCM plans under the guidance of the Senior Change Manager
- Ensuring stakeholders and end-users are prepared for new systems, processes, and ways of working
Key Responsibilities
Change Delivery & Coordination
- Support execution of the OCM plan across the integration programme
- Maintain detailed change plans, trackers, and status updates
- Align change activities with programme milestones and timelines
Stakeholder Engagement Support
- Maintain stakeholder lists and engagement trackers
- Assist in scheduling stakeholder meetings, workshops, and forums
- Develop and manage change champion and super-user networks
- Capture feedback and escalate key themes or risks
Communications Support
- Draft and format communication materials (emails, newsletters, presentations, FAQs)
- Manage communication calendars and distribution lists
- Coordinate approvals and ensure timely delivery of messaging
- Update and maintain content on internal platforms (e.g., intranet, SharePoint)
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Training Coordination (Key Focus Area)
- Oversee end-to-end training logistics, including schedules for virtual and in-person sessions
- Book training rooms, send invites, and manage registrations
- Liaise with SMEs, trainers, and vendors to ensure materials and deliveries
- Track training attendance, completion, and feedback
- Develop and format training materials (guides, presentations, e-learning)
- Maintain training records and reporting dashboards
Business Readiness Support
- Support readiness assessments (surveys, checklists, interviews)
- Track readiness criteria and highlight gaps or risks
- Assist in preparing readiness reports and dashboards
Change Impact & Tracking
- Document impact of change across roles, processes, and systems
- Monitor adoption metrics and user feedback
Post-Go-Live Support
- Embed reinforcement activities to support ongoing adoption of new ways of working
Key Deliverables
- Updated change plans and trackers
- Stakeholder engagement logs
- Communication materials and distribution schedules
- Training schedules, attendance records, and reports
- Readiness assessment outputs and dashboards
- RAID logs (Risks, Actions, Issues, Dependencies) and status reports
Experience
Required Skills & Experience
- 1–4 years’ experience in:
- Change management
- Project coordination
- HR, L&D (Learning & Development), or similar fields
- Preferred: Experience supporting transformation or system integration projects
- Strongly Preferred: Coordination of training programmes or events
Key Skills
- Strong organizational and coordination skills with a high attention to detail
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Stakeholder coordination and relationship management
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)
- Familiarity with collaboration tools (e.g., SharePoint, Zoom, LMS platforms)
Desired Attributes
- Proactive and dependable with a “can-do” mindset
- Comfortable in a structured programme environment
- Strong team player, willing to support across multiple activities
- Adaptable and responsive to changing priorities
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Reporting Line & Collaboration
- Reports directly to the Senior Change Manager Lead
- Works closely with:
- PMO (Project Management Office)
- Training/L&D teams
- Communications
- Global Process Owners
Success Measures
- Timely and effective delivery of training coordination
- Accuracy and completeness of trackers and reporting
- Stakeholder satisfaction and engagement levels
- Seamless execution of communications and training activities
- Contributions to business readiness and adoption success
About Universal Music Group UK
We are Universal Music Group UK—the UK’s leading music-based entertainment company. Our mission is to shape culture through artistry, supporting UK artists to produce, distribute, and promote music that resonates with millions globally.
Our vision is to create a company where you can pursue your passion while having a real impact, all while being part of a dynamic, innovative environment.
Bonus Tracks: Your Benefits
| Perk | Description |
|---|---|
| Group Personal Pension Scheme | Contribution range: 3–9% |
| Private Medical Insurance | Comprehensive coverage options |
| 25 Paid Days Annual Leave | |
| Interest-Free Season Ticket Loan | |
| Holiday Purchase Scheme | Access to Leisurecrew deals |
| Dental & Travel Insurance | |
| Cycle to Work Scheme | |
| Salary Sacrifice Cars | Potential reductions in taxes |
| Subsidised Gym Membership | |
| Employee Discounts (via Reward Gateway) |
Just So You Know…
This job description provides a guideline for the major areas of accountability, but work responsibilities may evolve as part of our dynamic, ever-changing environment. Adjustments to roles and expectations are built into our processes.
Where to Join
Join the teams at Universal Music Group, where creativity meets commercial excellence. Apply here: [Insert Application Link Upon Availability]
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