Universal Music Group UK
Organizational Change Management Delivery Specialist
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Organizational Change Management Delivery Specialist
Change Management Delivery Lead – Organisational Change Management (OCM)
About the Role
Universal Music Group UK strives to shape culture through artistry. As a Change Management Delivery Lead, you will support the delivery of Organisational Change Management (OCM) activities for our large-scale integration programme.
This is a hands-on, delivery-focused role, responsible for coordinating communications, training, stakeholder engagement, and business readiness to ensure effective adoption of new systems, processes, and ways of working.
Working under guidance from the Senior Change Manager, your primary aim is to execute OCM plans effectively, engage stakeholders, and prepare end users for seamless transitions.
Key Responsibilities
Change Delivery & Coordination
- Support execution of the OCM plan across the integration programme
- Maintain detailed change plans, trackers, and status updates
- Ensure alignment of change activities with programme milestones and timelines
Stakeholder Engagement Support
- Maintain stakeholder lists and engagement trackers
- Support scheduling and coordination of meetings, workshops, and forums
- Assist in managing change champion/super user networks
- Capture stakeholder feedback and escalate key themes or risks
Communications Support
- Draft and format communication materials (emails, newsletters, presentations, FAQs)
- Manage communication calendars and distribution lists
- Coordinate approvals and ensure timely delivery of communications
- Upload and maintain content on internal platforms (e.g., intranet, SharePoint)
Training Coordination (Key Focus Area)
- Coordinate end-to-end training logistics across the programme
- Schedule virtual and in-person training sessions (including room bookings and invites)
- Manage training calendars, attendee registrations, and scheduling
- Liaise with SMEs, trainers, and vendors to ensure readiness of materials and delivery
- Track training attendance, completion, and feedback
- Support development and formatting of training materials (guides, decks, e-learning content)
- Maintain training records and reporting dashboards
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Business Readiness Support
- Support execution of business readiness assessments (surveys, checklists, interviews)
- Track readiness criteria and highlight gaps or risks
- Assist in preparing readiness reports and dashboards
Change Impact & Tracking
- Support documentation of change impacts across roles, processes, and systems
- Help monitor adoption metrics and user feedback
Post-Go-Live Support
- Assist in embedding new ways of working through reinforcement activities
Key Deliverables
✅ Updated change plans and trackers ✅ Stakeholder and engagement logs ✅ Communication materials and distribution schedules ✅ Training schedules, attendance records, and reports ✅ Readiness assessment outputs and dashboards ✅ RAID logs and status reports
Experience & Requirements
Required Skills & Experience
1–4 years’ experience in:
- Change management, project coordination, HR, learning & development (L&D), or similar roles
- Supporting transformation, system rollouts, or integration projects (preferred)
- Coordinate training or events (strongly preferred)
Key Skills
- Strong organisational and coordination skills with high attention to detail
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Stakeholder coordination and relationship management
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)
- Familiarity with collaboration tools (e.g., SharePoint, Zoom, LMS platforms)
Attributes
- Proactive and reliable with a "can-do" mindset
- Comfortable working in a structured programme environment
- Strong team player with willingness to support across multiple activities
- Adaptable and responsive to changing priorities
Reporting Line
- Reports to the Senior Change Manager
- Works closely with PMO, Training/L&D teams, Communications, and Global Process Owners
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Success Measures
✔ Timely and effective delivery of training coordination ✔ Accuracy and completeness of trackers and reporting ✔ Stakeholder satisfaction and engagement levels ✔ Smooth execution of communications and training activities ✔ Contribution to overall business readiness and adoption
About UMG UK
We are Universal Music Group UK—the UK’s leading music-based entertainment company, dedicated to shaping culture through the power of artistry. We support UK artists at every stage, from production to global distribution and promotion, ensuring their music reaches fans everywhere.
Bonus Tracks: Your Benefits
🎵 Perk highlights:
- Group Personal Pension Scheme (3–9%)
- Private Medical Insurance
- 25 paid days annual leave
- Interest-free Season Ticket Loan
- Holiday Purchase Scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Important Note
Every role at UMG UK is flexible and evolving—responsibilities may adapt to meet business needs. This job description is for guidance only and not exhaustive.
Company Commitment to Diversity & Inclusion
Every applicant and employee deserves an equal opportunity—we ensure no discrimination based on gender, race, disability, sexual orientation, religion, age, marital status, background, pregnancy, or caring responsibilities.
Universal Music is fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other neurocognitive variations, and we make reasonable adjustments to accommodate different needs and working styles.
Need help? If you require adjustments during the application process (including to disclose a neurocognitive condition), please email:
UniversalMusicCareers@umusic.com
Job Category: Universal Music Group
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