Universal Music Group
Organizational Change Management Delivery Specialist
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Organizational Change Management Delivery Specialist
Change Management Delivery Lead
About the Role
At Universal Music Group, we strive to make music accessible, engaging, and impactful across the globe. This role supports our large-scale integration programme by delivering Organisational Change Management (OCM) initiatives, ensuring a seamless transition for employees. You’ll work under the guidance of the Senior Change Manager, coordinating communications, training, stakeholder engagement, and business readiness activities to help everyone embrace new systems, processes, and ways of working.
We’re committed to diversity, equity, and inclusion—if you need reasonable adjustments (e.g., alternative application methods or neuro-cognitive condition disclosure), please email: UniversalMusicCareers@umusic.com.
Key Responsibilities
1. Change Delivery & Coordination
- Execute OCM plans across the integration programme
- Maintain detailed change plans, trackers, and status updates
- Align change activities with programme milestones and timelines
2. Stakeholder Engagement
- Manage stakeholder lists and engagement trackers
- Support scheduling of meetings, workshops, and forums
- Assist in change champion/super user networks and feedback capture
- Escalate key themes and risks to leadership
3. Communications
- Draft and format communication materials (emails, newsletters, presentations, FAQs)
- Manage communication calendars and distribution lists
- Coordinate approvals for timely content delivery
- Maintain content on internal platforms (e.g., intranet, SharePoint)
4. Training (Key Focus Area)
- Coordinate end-to-end training logistics (virtual/in-person)
- Schedule sessions with room bookings and attendee registrations
- Liaise with SMEs, trainers, and vendors on material readiness
- Track attendance, completion rates, and feedback
- Support training material development (decks, e-learning, guides)
- Maintain training records and reporting dashboards
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5. Business Readiness
- Support readiness assessments (surveys, checklists, interviews)
- Track readiness progress and identify gaps/risks
- Prepare readiness reports for leadership
6. Change Impact & Tracking
- Document impacts across roles, processes, and systems
- Monitor adoption metrics and user feedback
7. Post-Go-Live Support
- Assist in reinforcement activities to embed new ways of working
Key Deliverables
✅ Updated change plans and trackers ✅ Stakeholder engagement logs ✅ Communication materials (ready for approval and distribution) ✅ Training schedules, attendance records, and reports ✅ Readiness assessment outputs ✅ RAID (Risks, Actions, Issues, Decisions) logs ✅ On-time and effective delivery across all change activities
Required Skills & Experience
Experience
- 1–4 years in change management, project coordination, HR, or L&D
- Experience in transformation, system rollout, or integration projects (preferred)
- Experience in training coordination or event logistics (strongly preferred)
Skills
- Strong organizational and coordination skills with high attention to detail
- Ability to manage multiple deadlines in a fast-paced, multi-tasking environment
- Excellent written and verbal communication
- Proficient in Microsoft Office (Excel, PowerPoint, Word, Teams)
- Familiarity with collaboration tools (SharePoint, Zoom, LMS platforms)
Attributes
- Proactive, reliable, and solution-focused ("can-do" attitude)
- Structured problem-solver with adaptability to changing priorities
- Collaborative team player, happy to support across functions
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Reporting & Collaboration
- Reports to: Senior Change Manager
- Key partners: PMO, Training/L&D, Communications, Global Process Owners
Success Measures
✔ Timely and effective training and communication delivery ✔ Accurate trackers and reporting (change plans, readiness dashboards) ✔ High stakeholder satisfaction and engagement ✔ Strong business readiness and user adoption rates
About UMG UK
We are Universal Music Group UK, the driving force behind the UK’s leading music entertainment company. Our mission is to shape culture through exceptional artists, creators, and innovations. Whether it’s supporting emerging artists or ensuring the greatest music experiences for fans worldwide, we’re at the heart of global music.1;2
(# footnote) — (Translated footnote placeholders omitted as non-descriptive.)
Bonus Tracks: Your Benefits
🎵 25+ paid days of annual leave 🏥 Dental and travel insurance options 🏃 Cycle to Work Scheme 👔 Salary sacrifice cars ☕ Tea & coffee facilities (unlisted but implied by MBU standard per emoji alignment)
Full Package Includes:
- Personal Pension Scheme (3–9%)
- Private Medical Insurance
- Holiday Purchase Scheme
- EmployeeDiscounts (via Reward Gateway)
- Subsidised gym membership
Disclaimer: "This job description is designed as a general guide covering the major areas of responsibility and accountability. Work activities may vary, and the role will require flexibility. We encourage initiative and adaptability!"
Job Category: Universal Music Group 🌍 (The world’s leading music company.)
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