Superior Air-Ground Ambulance
Orientation Specialist
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Overview
The Orientation Specialist is responsible for coordinating, delivering, and continuously improving the onboarding and orientation experience for newly hired administrative team members, EMTs, Paramedics, and other licensed or support staff. This role ensures all employees are equipped with the knowledge, tools, policies, procedures, and culture to successfully integrate into the organization and deliver high-quality patient care and operational support. This role serves as a critical bridge between recruitment, training, operations, and human resources, ensuring smooth, compliant, and engaging onboarding. All employees are expected to uphold the company’s high values and impeccable reputation within the medical community. One must demonstrate the company’s philosophy and values which are TLCS= Timeliness, Look Good, Customer Service, & Safety.
Responsibilities
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- Coordinate and facilitate new hire orientation for clinical and administrative staff
- Conduct engaging, structured orientation sessions covering:
- Company mission, values, culture, and expectations
- Policies, procedures, and compliance requirements
- EMS operational standards and protocols
- Safety, HIPAA, and other regulatory requirements
- Assess knowledge, skills, and abilities of new employees
- Provide a positive environment for our new hires
- Determine need for remediation or termination of employment based on knowledge, skills, and abilities to perform essential job functions
- Educators are required to go up in service to keep skills sharp
- This position serves as a hands-on educator, providing instruction and demonstrated competency in safe lifting and moving techniques, patient handling, and CEVO
- Educators are required to instruct our monthly annual refresher
- Educators may be required to work outside the normal assigned schedule
- Assist in other areas of the Education Department as needed
- Other duties as assigned
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Qualifications
Required:
- High School Diploma or equivalency
- EMT / Paramedic License in the state in which they are teaching
- Computer literate (Word, Excel, PowerPoint, Publisher, etc.)
Preferred:
- AHA Instructor credentials (BLS)
#IND! Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation, and paid time off here: Benefits.
Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V
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