Moorfields Eye Hospital, London, Fellowship
Orthoptic Department Secretary
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
We are pleased to offer an exciting opportunity for a highly organised and professional individual to join our Orthoptic team, providing a high standard of administrative support to the Head of Service and across our service. This is a fixed term contract for one year.
You will be part of a friendly, compassionate and supportive team who are committed to delivering high‑quality services. We are looking for someone who shares our values and is motivated to contribute to a positive and efficient working environment.
Please note we cannot sponsor this role. If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
Main duties of the job
Candidates must have excellent interpersonal skills, be confident in communicating with colleagues and patients, in person and by telephone / email and to be committed to deliver excellent customer services.
The successful candidate will have excellent organisational skills whilst being able to work both autonomously and as in integral part of a clinical team.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with.
We Also Offer
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
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And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed Job Description And Main Responsibilities
- To provide dedicated secretarial support to the Head Orthoptist including diary management and preparation for meetings.
- Support patient and other Orthoptic service enquiries relating to booking appointments, answering the telephone, deal with mail, emails and re-directing enquiries as appropriate.
- Organise monthly all service staff meetings and take notes and prepare the minutes.
- Liaise with the medical, secretarial and clerical staff within the specialist services as necessary.
- To be proficient in using Microsoft Office and healthcare systems e.g. PAS, EPR and Dictation software.
- To provide administrative support to the Botulinum toxin clinic ensuring weekly clinic lists are provided to the coding department.
- To maintain statistical records as required to assist the Head Orthoptist in collating data for reports.
- Supporting the service to ensure monthly Tendable audits are completed on time.
- To liaise with service ordering team to ensure adequate stock of office supplies and clinical consumables, checking all receipted and support general enquiries.
- To support e-rostering department team with any enquiries relating to overtime and unplanned leave. Liaise with e-roster central team as appropriate.
- Computing tasks involving use of word processing, spreadsheets, internet and email.
- To communicate with all staff, patients and visitors in a courteous and helpful manner.
- To cooperate with the Head and Band 8 Orthoptists to ensure that the service is effective and safe.
- To draw any problems to the attention of the Head Orthoptist or senior Orthoptic team.
Person specification
Education / Qualifications
Essential criteria
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Further training and knowledge
Essential criteria
- Good working knowledge of microsoft office and hospital IT systems
- Health and safety awareness
Desirable criteria
- NVQ Administration
Experience
Essential criteria
- Administrative experience
- Knowledge and understanding of confidentiality issues
Desirable criteria
- Administrative experience within NHS Settings
Aptitudes and skills
Essential criteria
- Numerate and literate
- Computing skills including email and word
Personal attributes
Essential criteria
- Reliable, polite and helpful
- Work well within a team
- Able to use own initiative
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Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Apply online now
Further details / informal visits contact
- Name: Kelly MacKenzie
- Job title: Head of Orthoptics
- Email address: kelly.mackenzie1@nhs.net
- Additional information
If you have problems applying, contact
- Address: Any
- Telephone: emma.blake10@nhs.net
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