The Orthotic Works UK
Orthotic Technician & Event Lead
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Location: York-based with regular UK travel
Type: Full-time, salaried
Salary: £27,000–£29,000 starting salary (with a structured increase upon successful completion of the probationary period and milestones within your professional qualification), plus an annual performance bonus based on your contribution to sales
Start Date: ASAP
About Us
The Orthotic Works designs and supplies custom-made functional foot orthoses (FFOs) using advanced digital gait analysis. Established in the UK in 2003, we are proud to be backed by our Canadian manufacturing partner, established in 1976.
Based in York and travelling nationwide to consumer events, we combine decades of international expertise with a personal, family-run approach. We help thousands of people each year reduce pain, improve movement, and stay active. We are now looking for an Orthotic Technician & Event Lead to join our team and contribute to this ongoing success.
The Role
This role combines FFO orthotic work and technical sales with the responsibility of leading our presence at national events.
Our event schedule typically runs in an alternating pattern rather than long, continuous stretches away: one week you might be away from Wednesday to Sunday, home the following week, then away again from Thursday to Sunday or Monday to Thursday. At these events, you will perform gait analysis using plantar pressure systems, assess customers' biomechanical needs, and provide expert recommendations. You will act as the technical lead on-site, managing the transition from digital gait analysis to the order of custom orthotics, ensuring every customer receives a professional, consistent experience.
Outside of events, you will be based at our York office supporting manufacturing, customer follow-up, and in-person consultations. Over time, you will take on increased responsibility in clinical decision-making, training others, and shaping our operations.
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Key Responsibilities
- Technical Assessment & Sales: Carry out digital gait analysis and biomechanical assessments to identify issues and recommend the appropriate FFO solution. You will be responsible for managing the full consultation process through to the final orthotic dispense.
- Clinical Support & Prescription: Support biomechanical assessment and, as you progress through your funded qualification, take on prescribing responsibility for custom-made functional foot orthoses (FFOs) under supervision.
- Event Leadership: Act as the technical and clinical lead at consumer shows, managing on-site logistics, equipment, and stock.
- Technical Integrity: Use your expertise to demonstrate the benefits of our orthotics, helping customers make informed decisions about their mobility; whether they are an active farmer or an avid dog walker.
- Team Guidance: Support and guide Orthotic Assistants during high-volume event days to maintain professional standards.
- Operational Support: Assist with workshop coordination, order processing, and customer consultations at our York base.
Working Environment & Travel
Our events are a core part of the business, and applicants should review our Event Schedule to understand the frequency and seasonal nature of the travel involved.
Many of the events we attend are outdoor, rural shows, so you must be comfortable working in all types of British weather.
Due to the location of certain events, we occasionally stay on-site (caravanning or camping) to ensure a smooth setup and start for the show.
Accommodation is always provided for event work, and Time Off In Lieu (TOIL) is provided for weekend and bank holiday commitments.
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Who You Are
We are looking for an individual with a strong technical aptitude, a professional manner, and a desire to help people.
- Technical & Observational Precision: You are comfortable with technology and have a high level of attention to detail when recording and interpreting clinical and observational data.
- Biomechanics Understanding: A strong grounding in lower-limb biomechanics is valued, and candidates with deeper biomechanics experience beyond standard technician training are especially encouraged to apply.
- Confident Communicator: You are confident in a public-facing environment and can use your technical knowledge to build trust and close sales by providing genuine solutions to customers' pain or mobility issues.
- Organised & Reliable: You are capable of managing event logistics and staying calm under pressure during busy shows.
- Driving Licence: Required due to the travel requirements and the nature of the role. Requirement to drive company vans.
Professional Development & Benefits
- Qualified Progression: We will fully fund and support you in gaining a Diploma in Orthotics & Biomechanics, providing a formal professional qualification.
- Structured Mentorship: You will receive full support while working towards your qualification, with hands-on training from experienced technicians in both clinical and workshop settings.
- Incentive: An annual performance bonus is available.
- Career Path: Clear opportunities to progress into senior technical and operational roles within the business.
- Package: 28 days' annual leave plus a Christmas closure period.
Job Types: Full-time, Permanent
Work Location: In person
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