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Out of Hours Business Travel Specialist (1 Year FTC)
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Business Travel Consultant – Out-of-Hours (OOH) Contract (12-Month Maternity Cover)
Do you thrive on independence and love solving complex logistical puzzles? This opportunity is for a self-sufficient Business Travel Consultant to join a leading global travel management company (TMC), supporting their 24/7 Out-of-Hours (OOH) team on a 12-month maternity leave contract.
About the Role
A vital anchor in the 24/7 service delivery model, you will act as the calm, confident voice for corporate travellers when core day teams are unavailable. This is a directly impactful, fast-paced role requiring full independence and decision-making authority.
Key aspects of the role:
- Out-of-hours working schedule: Weekday evenings up to 11pm, alternate weekends.
- Homeworking-based (role is fully remote), but office attendance in Liss, Hampshire, required at least once a month (optional additional visits welcome).
Operating in a low-support environment, you’ll handle urgent bookings, disruptions, and ensure continuous flawless service.
Responsibilities
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- Independently manage:**
- End-to-end business travel bookings
- Last-minute changes, reissues, and cancellations
- Live flight disruption support: Keep travellers informed and guide them through escalations with authority.
- Comprehensive logging & escalation notes:
- Record traveler interactions accurately.
- Format detailed handover notes for morning teams to ensure zero gaps in service.
- Incident management: Operate by defined corporate processes during disruptions.
- Seamless knowledge integration:
- Confidently navigate internal SharePoint knowledge systems to understand complex client policies.
- High-impact billing issues:
- Assist with seat allocations, bill-back processes, and refunds/user memos.
Key Requirements
- Proven track record as a Business Travel Consultant in a fast-paced TMC environment.
- Expertise in major GDS platforms (Sabre, Amadeus, Travelport).
- Complete self-management: Experience working fully independently with no direct supervision, capable of high-preference decision-making in urgent situations.
- Exceptional communicators:
- Air-tight verbal support for travellers under pressure.
- Precision in handover notes for day-shift teams.
- Out-of-hours preference: Prior experience in a 24/7 travel or incident management role — or experience working in alternate shift environments.
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What You’ll Love About This Job
Competitive Benefits
- Basic salary: £28-30k + bonus performance-based scheme
- Flexible start/finish times
- Annual leave: 25 days (plus public holidays)
- Company benefits: Pension, Company sick pay
- Territorial advantages: Staff discounts and health/wellbeing resources
Lifestyle Fit
- For professionals who value screaming freedom and thrive in the scattered urgency of out-of-hours roles.
- Your product: "First-time-right" solutions under pressure.
- Made YOU: Travellers who love the Out-of-Hours lifestyle.
Ready to apply? Let this match spark solutions! A remote-contract role that rewards your expertise.
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