HelloFresh
Outbound Shift Manager
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Role: Distribution Operations Manager
This role is responsible for managing the distribution operations. Responsible for overseeing the efficient and accurate distribution of our products and managing the distribution shift; optimising processes, ensuring timely deliveries, and fostering a safe working environment.
Key Responsibilities
- Leading a team of Colleagues on the shift to ensure that the shift KPIs are met in full and on time.
- Engaging and developing the team to achieve optimum performance and for the Colleagues to meet their full potential.
- Ensure adherence to quality standards and procedures in all distribution activities, including proper handling, storage, and shipping of meal kits to maintain product integrity.
- Continuously evaluate and enhance distribution processes to maximise efficiency, minimise errors, and streamline operations. Identify areas for improvement and implement corrective actions.
- Ensure that all outgoing orders meet quality standards, performing regular audits and inspections to minimise errors and product damage.
- Role modelling the Company’s DNA and ensuring that these are followed by the team.
- Dealing with day to day queries from Colleagues – liaising with HR, Training Teams as required.
- Maintain up to date and accurate records (including computerised/digital) on production, food safety data and analyse this data to identify trends, problems and opportunities for improvement.
- Foster effective communication and collaboration with cross-functional teams to ensure smooth coordination of operations and address any issues or concerns.
- Ensuring that Food Safety and Health & Safety standards are met and sustainably maintained. You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring your own health, safety and welfare in the activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.
- Undertaking basic problem solving activities and escalating to the Distribution Manager where necessary.
- Ensuring compliance with Standard Operating Procedures and Instructions.
- Effectively coordinating the service so that operations run smoothly.
- Undertaking audits and following through on actions regarding compliance to Food Safety; Health & Safety Standards and any other specified standards e.g., BRCGS, ISO.
- Leading or being involved in ad hoc projects as and when required.
- Championing key Company strategies; initiatives – e.g., Colleague Happiness Surveys; Diverse & Inclusive working; Colleague Wellbeing.
- Any other responsibilities/duties which would be reasonably expected as part of this role.
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Who You Are
- Proven experience in distribution management position.
- Proficient in using warehouse management systems and other relevant software applications.
- Proficient in G-Suite.
- Solid Awareness of distribution processes, and quality control practices.
- Knowledge of safety regulations and practices, with a commitment to promoting a culture of safety.
- Effective communication skills, both verbal and written, with the ability to communicate across various levels of the organisation.
- Strong analytical and problem-solving skills to identify process inefficiencies and implement effective solutions.
- Excellent organisational and time management abilities to prioritise tasks and meet deadlines in a fast-paced environment.
- Lead by example and ensure that HelloFresh DNA is at the forefront of everything we do.
- Strong leadership skills with the ability to effectively manage and motivate a diverse team.
What you will get in return:
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- 70% off HelloFresh or Green Chef boxes
- Company pension scheme
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Mental health first aiders and an employee assistance programme
- Dog friendly office! (London site only)
- Nursery support scheme
- Cycle to work scheme
- Group Life Assurance
Location: The Windmill, SmartParc, Derby, Spondon, Derby DE21 7HW
Hours: Wednesday to Saturday, 4 on 3 off, rotating from days to nights
To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.
Next steps:
Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
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