North Tees and Hartlepool NHS Foundation Trust
Outpatients Booking Clerk
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Outpatients Booking Clerk
Advert may close early if sufficient volume of applications is reached
We are seeking to recruit highly motivated and enthusiastic Booking Clerks within Outpatient Central Bookings. You will be a member of a team in an extremely busy department providing a high quality service to internal and external users.
About the Role
The post holder will be responsible for assisting in the provision of an efficient and effective outpatient appointment booking service. The outpatient department operates between the hours of 8.30am and 5.00pm.
Responsibilities
- Provide an efficient, accurate, and timely service to assist in patient care whilst adhering to strict deadlines.
- Learn a range of tasks and adapt to a changing environment.
Department Overview
The outpatient department processes in excess of 800 appointments per day, both face to face and via the telephone. Due to the complexity and variety of clinics that are operating every day, the booking process is a complicated procedure utilizing a confidential patient database and an automated telephone system based in the call centre. The post holder will be required to have a complete knowledge of all clinics held within the trust.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About North Tees & Hartlepool NHS Foundation Trust
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.
We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars, and Service Awards.
We actively encourage staff involvement with staff networking events and staff survey.
“Together we are North Tees & Hartlepool”
Contact Information
For further details / informal visits contact:
- Name: Janet Fields
- Job Title: Out Patient Booking Manager
- Email Address: janet.fields@nhs.net
- Telephone Number: 01642 624424
Janet Fields 01642 624424
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills