Royal Surrey NHS Foundation Trust
Outpatients Booking Coordinator - Band 4
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Job Description: Booking Coordinator
As the Booking Coordinator, your responsibilities will include booking of new/follow up appointments and clinics for various specialties within local and national booking guidelines. You will be responsible for delivering an excellent customer service to patients whilst showing empathy and understanding to their situation. On a daily basis, you will be using your great communication skills by liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.
- Work in a calm, logical and methodical way
- Multi-task on a variety of different urgent queries
- Familiar with the data protection act and responsible for maintaining patient confidentiality
- Familiar with challenging but rewarding targets around patient waiting time
The successful candidate will have:
- Clear, concise verbal and written communication skills
- Ability to deal with multi-disciplinary teams, patients, and carers via telephone and using the database
- Experience to enable accurate records and confidence
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You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital, and reduce pressure on the NHS.
About Royal Surrey
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere, and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
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The Care Quality Commission (CQC) has given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trust's normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
Additional Information
- Video about the Royal Surrey
- For further details / informal visits contact:
- Name: Michelle Evans-Laporte
- Job title: Manager
- Email address: michelle.laporte@nhs.net
- For further information please contact the Outpatient Assistant Service Manager on 01483 571122 ext. 4798
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