Dorset HealthCare University NHS Foundation Trust
Outpatients Clerk/Hospital Receptionist Apprentice
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Outpatients Clerk/Hospital Receptionist Apprentice
Outpatients Clerk/Hospital Receptionist Apprentice
We are looking for an Outpatients Clerk/Hospital Receptionist Apprentice to provide a timely, accurate, and responsive service to the Medical Records/Outpatients Department and Hospital Reception at the Yeatman Hospital in Sherborne.
The role requires excellent interpersonal and IT skills, as it involves managing multiple patient administration systems and constantcontact with the public.
Experience Requirements
- Previous experience in Medical Records and Outpatient systems is advantageous but not essential—full training will be provided.
- The successful applicant will undergo a DBS check (routine for patient-facing roles).
Employment Details
- Full-time position (37.5 hours per week, five days, between 09:00–17:00).
- Flexibility essential to cover duties between 08:30–17:00 as required.
- Apprenticeship study time will be offered where possible, based on service needs.
Key Responsibilities
- Cover the Main Reception desk, making and changing patient appointments and outcoming clinics.
- Maintain office supplies via e-procurement systems.
- Handle patient enquiries (in-person and by telephone).
- Process clinic change notifications as directed by line managers.
- Assist the team by sharing skills and knowledge to maintain best practices.
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DBS Policy Update
- A Required DBS check will be covered by the Trust.
- Effective immediately, we no longer accept DBS Update Service submissions as part of pre-employment checks.
- Hiapologies for any inconvenience—this change supports patient safety and is part of our ongoing safeguarding improvements.
- Once processed, DBS costs will be covered, and the applicant may later add the new check to an existing subscription.
About Dorset HealthCare NHS Foundation Trust
Our mission is to empower people through outstanding, joined-up healthcare services. We run 12 community hospitals, specialist inpatient care, and integrated community/mental health services for 800,000+ people.
Why join us?
- Be part of a highly-rated Trust (rated Outstanding by the CQC in 2019).
- 95% of patients report a good or very good experience.
- Supportive, inclusive culture where staff feel they make a real difference.
- Opportunities to grow in a dynamic team across Dorset’s diverse locations.
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Workplace Values
✔ Equal opportunities for all ✔ Diversity and inclusion celebrated ✔ Transformational mindset—challenge the status quo! ✔ Commitment to lifelong learning and career development
As trust ambassadors, you’ll help shape a healthier Dorset through patient-focused care, innovation, and teamwork.
Contact Details
For further info or visits:
| Name | Title | Phone | |
|---|---|---|---|
| Jayne Martin | Team Lead | jayne.martin2@nhs.net | 01935 601440 |
| Helen Jeffreys | Outpatients Administration Manager | helen.jeffreys@nhs.net | 07342 029802 |
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