Outpatients Receptionist

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

To welcome patients, carers, relatives, visitors and other health care staff to the Outpatient department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, Savience, Iportal, Filefast and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

Undertake reception duties dealing with telephone and face-to-face enquiries from patients, wards and departments, referring to a supervisor when necessary. The post holder may be required to notify patients of any delay on clinic. Deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies. Communicates and encourages the use of the self-check-in system Savience, escalating any problems to the Systems Administrator. Responsible for completing outcome forms and actioning follow up appointments where necessary. Gain knowledge of Outpatient procedures. Ensure that appointments are appropriately booked on the Choose and Book, Careflow/CRIS systems as appropriate. Deals with enquiries where there may be barriers to understanding. Maintain the Trust systems, E referral, Savience, iPortal and Filefast. Ensure the health records are complete for clinic and will provide any information to capture patient pathway and coding information. Answer telephone queries from patients and relatives and will ensure all patient demographics are correct on any contact with patients. Resolves issues relating to appointments, clinics, directions or any general enquiries. Record information provided by the patient when rearranging or cancelling an appointment or booking into a clinic.