Depaul UK
Outreach Worker
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Join Us and Help Shape Brighter Futures
At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.
About the Role
Join us as an Outreach Worker and play a frontline role in supporting adults experiencing homelessness in Middlesbrough. You’ll be out in the community—often during early-morning outreach—building trust with people sleeping rough, meeting them on their terms, and connecting them with safe accommodation, health support and opportunities that strengthen resilience and wellbeing. Working within a trauma-informed, strengths-based model, you’ll help clients overcome barriers and take positive steps toward stability and independence.
In this dynamic, multi-agency role, you’ll deliver targeted outreach, attend local drop-ins, and advocate for coordinated, compassionate responses across housing, health, substance-use and justice services. You’ll bring experience supporting people with complex needs, confidence in managing risk and maintaining accurate records, and a commitment to safeguarding, equality and person-centred practice. If you’re proactive, adaptable and motivated by making real change happen, this role offers a meaningful opportunity to do exactly that.
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In this role, you will:
- Engage adults experiencing homelessness through targeted street outreach, including early-morning shifts.
- Build trust and provide person-centred support across housing, health, substance use, finances and meaningful activities.
- Create SMART support plans, complete risk assessments and maintain accurate case records in In-Form.
- Work collaboratively with housing, health, justice and community partners to deliver joined-up support.
- Advocate for trauma-informed, strengths-based services and challenge barriers within local systems.
- Support clients to attend appointments, sustain accommodation and improve wellbeing and resilience.
- Uphold safeguarding, lone-working and professional-boundary standards at all times.
- Demonstrate flexibility, problem-solving skills and commitment to equality, inclusion and Depaul values.
About You
Bring strong people-skills and the ability to engage confidently with individuals experiencing homelessness, mental ill health or substance use, using clear communication, SMART support planning, accurate digital record-keeping and effective multi-agency working. You’ll stay flexible during outreach and lone-working, apply a trauma-informed and strengths-based approach, and show resilience, professionalism, safeguarding awareness and a commitment to equality. We’re looking for evidence of supporting people with complex needs (including lived experience), maintaining high-quality documentation, collaborating with partners and delivering safe, reflective practice in community-based settings.
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What You’ll Receive
- Tailored training and development
- Flexible working options where suitable
- 26 days annual leave, rising with service
- Family-friendly leave policies
- Pension scheme with employer contributions up to 7%
- Employee Assistance Programme with 24/7 GP access
- Discounts across retail, travel, food, fitness and more
- Cash health plan for you and your family
- Death-in-service benefit
- Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
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