St Petrocs
Outreach Worker (Move-On Accommodation)
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Application Deadline: 19 July 2026 Department: Outreach Location: Camborne, Pool & Redruth Compensation: £30,233 / year Interviews: Friday 24th July 2026
About This Role
As an Outreach Worker (Move-On Accommodation), you will support people experiencing or at risk of homelessness to transition from crisis into safe, stable accommodation and towards independent living. The successful candidate will be based primarily in Pool, working from a move-on accommodation setting and providing direct support to residents there.
As part of your duties, you’ll also deliver outreach support across Redruth, Pool, Camborne, and the surrounding areas, including:
- Locating and engaging with people sleeping rough, sofa-surfing, or at risk of homelessness.
- Building positive relationships while providing advice, guidance, and practical support for securing accommodation.
- Providing lone working in the community, requiring independent problem-solving, risk management, and adherence to lone-working protocols.
Flexibility is key—hours, location, and shifts may vary to meet organisational needs, including occasional coverage on weekends (approximately one in eight shifts) and evenings during peak periods.
While wellbeing, healthcare, and essential needs are focused, this role extends beyond housing:
- Supporting clients to access mental and physical healthcare.
- Aiding recovery from dependencies on alcohol or drugs via partnerships with relevant services.
- Helping access financial support and connecting with external agencies.
- Ensuring regular coverage at St Petrocs’ Truro Resource Centre and the Breadline Centre (Penzance) as needed.
Key Responsibilities
Move-On Residents (Pool Setting)
- Build professional relationships to empower residents toward independent housing, training, and employment.
- Assess and prioritise support needs, developing, implementing, and reviewing personalised safety and wellbeing plans.
- Oversee practical matters including benefits claims, permanent accommodation searches, and problem-solving homelessness triggers.
- Liaise with St Petrocs’ Homelessness Support Team and complete resettlement plans for clients moving out of crisis accommodation.
- Administer resident responsibilities, including charging arrangements, financial compliance, and maintaining cleanliness/security of the premises.
- Foster a welcoming, inclusive environment while ensuring adherence to Health & Safety regulations.
- Maintain confidential case notes, client records, and accident reports.
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Outreach Support (Cornwall-wide)
- Make regular contact with people experiencing or at risk of homelessness across Redruth, Pool, Camborne, and their suburbs.
- Promote positive health behaviours (e.g., GP registration) and referrals to Health for Homeless initiative.
- Support housing applications, benefits processes, and help clients engage with other critical services.
- Support the St Petrocs’ Winter Service during colder months.
- Act as a Community Ambassador, promoting services through events and public engagement.
Who This Role Is For
We’re seeking someone who fiercply believes in preventing and ending homelessness—seeing it as a solvable, preventable issue rather than a personal choice.
Beyond value alignment, the following criteria are essential:
Core Values We Look For
- An unwavering commitment to St Petrocs’ mission and the communities we serve.
- A high standard and process adherence mindset.
- The ability to work autonomously, handle pressure, and problem-solve under uncertainty.
- Adaptability to changing priorities, from emergencies to community outreach.
- Conflict resolution and striking a balance while relating to disadvantaged communities.
- A proactive, positive, and creative energy when motivating clients.
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Requirements
- Full UK driving licence with access to a private vehicle—this role requires cross-Cornwall travel to respond urgently to issues.
- Meeting the standard for a DBS Basic Disclosure check.
Bonus Attributes (Preferred)
- Experience in housing support, social work, or public sector grit isn’t mandatory, but experience within similar fields is highly valued.
- A caring, empathetic nature, but tempered with realistic professional boundaries.
Why You’ll Want to Work With Us
We prioritise our team’s fulfilment at work and home. Here’s how we show it:
Family-Friendly Policies
- 33 days paid annual leave per year (including public holidays).
- Enhanced paternity, shared parental, and adoption pay, including partner and adoption entitlements.
- Paid neonatal leave and support during IVF treatment.
Financial & Professional Support
- Competitive pension scheme (geared toward long-term security).
- Long-service awards to recognise dedication.
- Life insurance (up to 3x basic salary, non-contributory).
- Professional subscriptions paid where relevant to your role.
Employee Wellbeing
- Enhanced sick leave policy.
- Free health checks (annual eye tests, vaccinations).
- Employee Assistance Programme (EAP)—including confidential counselling.
Flexible Working
While there are core days of operation (typically Mon-Fri), we maintain an open and empathetic attitude to flexible arrangements. Speak to us at interview about any needs you require, and know we will listen and fairly critique.
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