Pinsent Masons
PA Services Manager, 12 Month FTC
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Job Description
Key Responsibilities Strategic & Operational Leadership
Deliver firm-wide strategy and business plans through effective leadership of the PA Services function. Develop and implement commercial and operational plans to ensure a resilient, future-ready service. Ensure consistent, high-quality service delivery aligned to business and client expectations. Maintain a strong understanding of practice group priorities, anticipating challenges and proactively responding. Continuously innovate and improve PA service delivery models.
People Leadership & Talent Management
Lead, motivate, coach, and develop a high-performing and cohesive PA team. Manage performance robustly in line with HR policies, addressing issues promptly and constructively. Oversee recruitment, induction and integration of new starters within the service. Own the annual review and feedback process, prioritising talent management, retention, and succession. Proactively manage team capacity and workload allocation.
Stakeholder Engagement & Client Service
Build strong, trusted relationships with key stakeholders across the Firm. Promote effective collaboration, networking, and strong internal client relationships. Advocate correct utilisation of PA Services and constructively challenge non-compliance. Address operational issues swiftly using a solutions-focused, results-driven approach.
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Change & Continuous Improvement
Energetically lead and manage change initiatives within the PA function. Drive a culture of continuous improvement through regular team engagement and feedback. Own preparation and circulation of management information, performance data, and trend analysis.
Skills & Experience
Proven experience managing a PA, secretarial, or administrative services function within a professional services environment. Strategic and commercially minded leader with the ability to translate strategy into practical delivery. Strong people management capability with a coaching-led leadership style. Highly resilient with the ability to influence, challenge, and lead change. Proactive, autonomous, and confident in driving priorities. Strong analytical skills and commitment to continuous improvement. Exceptional communication and interpersonal skills (written and verbal). Professional, objective, and trusted to handle confidential information.
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Why Join Us?
A high-profile leadership role with significant influence across the Firm. Opportunity to shape and modernise PA service delivery. Collaborative, people-focused culture with strong emphasis on development. Hybrid working model offering flexibility and balance.
We are a Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. .
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