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Job Summary
Join Yorkshire's Newest Premium Padel Centre
Padel8 is more than just a sports club – we're creating one of Yorkshire's most exciting premium leisure destinations.
Featuring six competition-level padel courts, luxury changing facilities, a five-star wellness environment, and an artisan café, Padel8 will be a vibrant community where sport, hospitality and lifestyle come together.
We're looking for an ambitious, customer-focused General Manager to lead our flagship venue from the front. If you have experience managing a premium hospitality, hotel, leisure or fitness business and love delivering exceptional customer experiences, we'd love to hear from you.
Key Responsibilities
- Lead the day-to-day operation of Padel8, ensuring the club consistently delivers an outstanding customer experience.
- Create a welcoming, professional and energetic atmosphere that encourages member loyalty and community engagement.
- Drive membership sales, retention and revenue growth through exceptional service and commercial awareness.
- Oversee bookings, memberships, retail, café operations and all additional revenue streams.
- Plan and deliver leagues, tournaments, corporate events, social evenings and member experiences.
- Recruit, develop and inspire a high-performing team, creating a positive culture built around service excellence.
- Ensure the club, courts and facilities are maintained to impeccable standards at all times.
- Handle customer feedback and resolve issues quickly, professionally and positively.
- Build relationships with local businesses, schools and community organisations to grow memberships and corporate partnerships.
- Work closely with the Directors to identify opportunities for growth, innovation and continuous improvement.
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About You
We're looking for someone who naturally delivers exceptional customer experiences and enjoys leading people.
You will ideally have:
- At least 2 years' management experience within hospitality, hotels, leisure, health & fitness, private members' clubs, golf clubs or premium customer-facing environments.
- A proven track record of leading teams and creating exceptional customer experiences.
- Strong commercial awareness with experience growing memberships, revenue or customer spend.
- Excellent leadership, communication and people management skills.
- The confidence to make decisions and solve problems independently.
- Strong organisational skills with excellent attention to detail.
- Experience using booking systems, CRM platforms or other operational software.
- Flexibility to work evenings, weekends and bank holidays when required.
- A passion for hospitality, wellness, customer service and creating memorable experiences.
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What We Offer
- Competitive salary
- Performance-related bonus opportunities
- Complimentary court usage
- Staff discounts on food, drinks and merchandise
- Free on-site parking
- Career progression opportunities as Padel8 expands
- The opportunity to lead one of Yorkshire's most exciting premium leisure venues from launch
Benefits
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
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