Palliative Care Administration Assistant

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description and Main Responsibilities

Administration Role

• Updating the teams Careflow patient list in good time for the 08.30am board round, including identifying new patients when purple butterfly is in use
• Answering the telephone throughout the working day and responding appropriately as needed, ensuring messages are relayed to the correct member of staff
• Co-ordinating specialist palliative care outpatient activity. This includes: making outpatient appointments, typing and sending out letters, ensuring clinics are recorded on the trust database and maintaining local outpatient records
• Supporting ward teams in ensuring the purple butterfly trolleys are in order and adequately stocked, providing advice, education and guidance on the appropriate use of all items.
• Assisting the specialist palliative care team in preparation for meetings: writing agendas, room bookings, accurate and timely minute taking and distribution
• Assisting the specialist palliative care team in preparation for teaching: room bookings, printing and room set up
• Participating in palliative care clinical meetings and monthly team business, education audit and clinical governance meetings
• Undertaking any other duties which are appropriate for the post as agreed with line managers.

See Job Description For Full Duties

Person Specification

Education/Training/Qualifications

Essential criteria

• NVQ level 3

Skills and Knowledge

Essential criteria

• Excellent interpersonal skills in all contact with patients, their carers and with North Bristol NHS Trust and community colleagues
• Excellent communication skills, both written and spoken
• The ability to successfully manage and resolve difficult and highly emotional situations
• The ability to organise and prioritise own workload with good time management and problem solving skills
• Experience of using own initiative to solve problems or improve services
• Experience of prioritising own workload in a pressured working environment
• Good IT skills
• Experience of accurate record keeping

Desirable criteria

• Knowledge of patient confidentiality and Data protection act
• Ability to work independently and as part of a team
• Sound knowledge of trust policies & practices including manual handling, health & safety and infection control

Additional Information

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.