University Hospitals Dorset NHS Foundation Trust
PALS & Complaint Caseworker
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We are seeking to recruit a Complaints Caseworker who has the right set of values to join our team.
If you have sensitivity and empathy, can demonstrate excellent interpersonal skills and are a critical thinker with an aptitude for problem solving, this role would be ideal for you.
The post holder is an integral member of the Patient Experience Team, aiming to resolve complaints in accordance with the NHS complaints regulations. This includes identifying opportunities where complaints can be resolved quickly and to the satisfaction of the complainant, as well as using appropriate methodology to carry out thorough investigations and write detailed response letters.
You will carry a caseload of complaints, from the first point of contact with the complainant. The role involves building strong relationships with the people who use our service as well as liaising with and supporting managers and staff to address questions and concerns. We are continually learning and improving, striving to create a complaint handling service that reflects national best practice and to use every complaint as an opportunity to better understand and improve the quality of our services.
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If you would like to know more, we look forward to hearing from you.
Base Location: Poole and Royal Bournemouth Hospitals
Interview: August 27th
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
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Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a service may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
For further details / informal visits contact:
- Name: Harriet Syder
- Job title: Complaints Manager
- Email address: Harriet.Syder@uhd.nhs.uk
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