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Paralegal / Support Role – Human Rights & Data Breach Team
About the Role
To provide a reliable and efficient support service, primarily to a Partner and Associate Solicitor, supervising fee-earners within the Human Rights & Data Breach team. Assist with the general administration of caseloads and undertake a wide variety of paralegal and administrative tasks, including ad-hoc duties as required.
Main Duties and Responsibilities
Case and Document Management
- Assist with drafting legal documents and correspondence.
- Liaise with clients, Counsel, experts, and other solicitors.
- Prepare LAA funding applications.
- Request and review evidence.
- Conduct legal research.
- Provide administrative support, including efficient billing of cases.
Database Maintenance
- Maintain and update databases of group data breach claims.
- Manipulate and analyse data within these databases.
Assistance & Emergency Handling
- In the absence of supervising fee-earners, ensure urgent matters are dealt with or referred to appropriate personnel.
Document Preparation
- Produce accurate documents from verbal or written instructions using templates and precedents.
- Undertake administrative tasks for case management.
File & Case Management
- Thorough and accurate note-taking at meetings, followed by file note preparation.
- Prepare court documents for senior fee-earner approval.
- Organise and create court and case bundles, including electronic PDF bundles.
- Attend court hearings/applications/trials when requested.
- Ensure regulatory compliance with applicable laws.
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Telephone & Client Relations
- Handle client and external calls with courtesy and efficiency, especially for large group claims.
- Answer high-volume client queries relating to data breach cases.
Client Engagement
- Communicate effectively and empathetically, ensuring clients feel supported, informed, and respected.
- Provide compassionate support to vulnerable clients, adapting communication styles as needed.
- Ensure payment processing (cheques/transfers) follows firm procedures.
Filing & Record Keeping
- Maintain electronic and paper filing systems, updating records and closing/opening files when required.
Information Technology
- Leverage IT systems to deliver a cost-effective, efficient, and high-quality service.
- Microsoft Excel proficiency: Advanced functions (e.g., XLOOKUP, VLOOKUP, conditional formatting) to analyse and manage large datasets.
- Skilled in case management systems, MS Word, and Outlook.
Training & Development
- Attend firm seminars, research, and courses to stay updated.
- Ensure adequate training in office technologies to maximise productivity.
Miscellaneous Duties
- May undertake unforeseen tasks as required.
Person Specification
Essential
- Passionate about access to justice and building a career in human rights law.
- Genuine interest in human rights, especially data privacy, data breach, and information law.
- Relevant legal qualification (e.g., LLB, GDL, LPC, or equivalent).
- Demonstrates strong drafting skills for legal documentation and client correspondence.
- Experience in:
- Client record sorting and reviewing (with excellent attention to detail).
- Legal and evidential research.
- Client interviews and witness statement-taking.
- Ability to build trust and credibility with vulnerable and marginalised clients.
- Experience using IT systems (MS Word, Excel, Case Management Systems, Outlook).
- Proven ability to:
- Manage difficult client situations sensitively.
- Communicate accurately, clearly, and concisely (both verbally and in writing).
- Organise and prioritise workloads, meet strict deadlines, and maintain professionalism.
- Work independently and collaboratively in a team.
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Desirable
- Experience in litigation from instructions to settlement/trial.
- Background in group actions.
- Familiarity with Legal Aid.
About Leigh Day
We are a top 100 law firm specialising in claimant-only cases, ensuring equal access to justice for individuals facing injustice from corporations, the Government, and other powerful institutions. Our work spans medical negligence, personal injury claims, workplace discrimination, defective products, and human rights abuses—both in the UK and internationally.
Benefits
- Hybrid working (2–3 days remote, full-time)
- 29 days annual leave (exclusive of public holidays)
- Enhanced pension contributions
- Life assurance (4x salary)
- Healthcare cash plan
- Cycle-to-Work scheme
- Discounted gym membership
- Enhanced maternity/paternity pay
- Electric vehicle (EV) scheme
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