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Parking Officer Apprentice
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Join the London Borough of Barking and Dagenham as a Parking Officer Apprentice
Help keep our roads safe, accessible, and sustainable. You'll gain hands-on experience supporting residents, businesses, and visitors with parking enquiries, permits, and compliance, while working towards a recognised apprenticeship qualification.
Wage
£27,008 a year
Apprentices are paid at the London Living Wage which is reviewed annually.
Training Course
Customer service practitioner (level 2)
Hours
Apprentices will work during core Council hours: Monday - Friday 09:00 - 17:00. Some flexibility around working hours may be required on occasion.
35 hours a week
Start Date
Monday 7 September 2026
Duration
1 year 4 months
Positions Available
6
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Under guidance and supervision, the apprentice will:
Customer Engagement & Support:
- Act as a first point of contact for parking-related enquiries, providing accurate, clear, and helpful advice to customers in person, by telephone, email, or other communication channels
- Assist members of the public to understand parking rules, permits, exemptions, and restrictions in a calm, respectful, and customer-focused manner
- Support engagement activity on-street or at community locations, helping to promote compliance through education and awareness rather than enforcement
- Deal professionally with customers who are dissatisfied or unclear about parking rules or enforcement, escalating complex or sensitive matters to experienced officers where required
Administrative & Service Support:
- Assist with the processing of parking permits, applications, exemptions, and general correspondence
- Support permit and PCN administration by accurately updating records on Council IT systems
- Help monitor service inboxes and customer contacts, ensuring enquiries are logged and directed appropriately
- Assist in maintaining clear audit trails for permits, enquiries, and customer interactions
Learning Parking Processes:
- Learn how parking enforcement and CCTV teams operate to better explain processes to customers
- Observe how evidence is gathered and reviewed for PCNs to improve responses to customer queries
- Learn how parking legislation, Traffic Management Orders, and signage affect service delivery
Working with Colleagues:
- Work closely with Parking Engagement Officers, Enforcement Officers, CCTV, and back-office teams to ensure a joined-up customer experience
- Support supervisors by identifying recurring customer issues, unclear signage, or common misunderstandings
- Promote positive working relationships across Parking Services and wider council teams
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Apprenticeship & Development:
- Actively participate in the customer service apprenticeship training programme, completing coursework, assessments, and workplace learning
- Maintain learning logs and evidence as required by the apprenticeship framework
- Take responsibility for personal development, attending training on customer care, equality, GDPR, and health & safety
Additional Information
- The role includes both office-based and on-street or community-based working
- Some flexibility around working hours may be required
- Successful completion of the customer service apprenticeship may support progression into permanent roles within Parking Services, subject to performance and available vacancies
Where you'll work
Town Hall
1 Town Square
Barking
IG11 7LU
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
LEARNING CURVE GROUP LIMITED
Training Course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule
Customer Service Practitioner Level 2.
Training will be blended through a combination of online and in-person sessions with your allocated tutor. You will be given six hours each week for off-the-job training where you will work towards completing your apprenticeship. Apprentices are supported on the job with training, mentoring, and support from colleagues.
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More Training Information
The apprenticeship programme is delivered by Learning Curve Group in a remote, blended online fashion. The programme is structured to support your learning over the duration of your apprenticeship.
Desirable Qualifications
- GCSE in:
- English (grade A - C / 4 - 9)
- Maths (grade A - C / 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other Requirements
- The role includes both office-based and on-street or community-based working
- Some flexibility around working hours may be required
About this Employer
At Barking and Dagenham, inclusion is at the heart of everything we do. We are committed to creating a workplace where everyone belongs and where differences are celebrated. We welcome applications from all suitably qualified candidates regardless of age, disability, ethnicity, faith, gender identity, sexual orientation, or socio-economic background.
https://www.lbbd.gov.uk (opens in new tab)
Company Benefits
- Access to staff benefits package
- Generous annual leave entitlement
- Local government pension scheme
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this Apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Successful completion of the customer service apprenticeship may support progression into permanent roles within Parking Services, subject to performance and available vacancies.
Ask a Question
The contact for this apprenticeship is:
LEARNING CURVE GROUP LIMITED
The reference code for this apprenticeship is VAC2000043807.
Apply Now
Closes in 11 days (Sunday 2 August 2026)
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