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Parking Officer
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Parking Officer
Parking Services Administrative Officer Ipswich Borough Council
Location Grafton House, Russell Road, Ipswich, Suffolk IP1 2DE
Role Overview Ipswich Borough Council is seeking a self-motivated and highly customer-focused individual to join our Processing Team in Parking Services. This is an opportunity to contribute to a friendly, professional, and supportive team delivering essential services across Ipswich.
Parking Services oversees:
- Management of parking provision (both council car parks and on-street)
- Administration and delivery of the residents’ parking scheme
- Enforcement of parking restrictions
- Recovery of parking fees and enforcement activities
The Processing Team ensures efficient, accurate, and legislatively compliant handling of administration, appeals, and Penalty Charge Notices (PCNs).
Responsibilities
- PCN Processing:
- Manage the second stage of the Penalty Charge Notice process
- Review appeals and draft written responses
- Progress PCN cases in line with legislation
- Customer Support:
- Respond to enquiries from customers
- Advise on parking permits and process applications
- Administrative Duties:
- Handle clamping and vehicle removal processes
- Manage the residents parking permit scheme
- Financial Reporting:
- Reconcile and report income
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Requirements
Essential:
- Experience in a customer-focused environment
- Strong communication skills
- Strong IT skills and experience using multiple systems
Desirable:
- Previous work in parking or customer service
Training & Certification: Successful candidates will complete a City & Guilds Level 2 Award in Parking.
Benefits
- Competitive salary (£14,451 – £15,169 per annum)
- Career-average pension scheme
- Generous holiday (including paid leave) and sickness benefits
- Subsidised work & leisure parking
- Public transport discounts
- Free swimming and gym membership
- Cycle purchase scheme
- Personal and professional development opportunities
- Hybrid working (19 hours per week, over three days, likely Wed–Fri)
- Employee Assistance Programme
- Opportunity to work with a collaborative team
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Working Pattern
- 19-hour week across three days (typically Wed, Thu, Fri)
How to Apply Applications open on Ambition Ipswich via: Home - Ambition Ipswich Full job description and person specification available on request.
- Closing date: 21 July 2026
- Interviews: Week commencing 3 August 2026
Contact: For enquiries, email Dan Hawkes (dan.hawkes@ipswich.gov.uk). Please request any reasonable adjustments during the application process.
Note: Only online applications are accepted (CVs not considered). Vacancy subject to sufficient applications received.
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