First Rail
Parking Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Specialist Passenger Solutions (SPS)
At Specialist Passenger Solutions (SPS) we are dedicated to providing the perfect journey. SPS was formed in 2016 and serves the passenger transport needs of the EDF Nuclear Project at Hinkley Point C (HPC) in Bridgwater, the largest construction project in Europe. We are the only transport provider for the thousands of people who go to the construction site daily to work or visit. We are now bringing this experience to Sizewell C in Suffolk, providing safe, reliable, and efficient transport for its workforce.
We are first and foremost a people business with our colleagues and clients at our heart. We bring together an exceptional mix of people to provide specialist passenger transport solutions, delivering excellence in all that we do. We continue to invest in our people, our services, and state-of-the-art technology as we look to improve our customers’ experiences. Our drivers undergo rigorous training focused on safety, responsibility, and customer service, ensuring those on board have an enjoyable journey.
SPS is a division of First Bus.
Parking Support Officer
£15.00 per hour, 39-hour contract.
Working hours
Shifts will be any 5 from 7 between the hours of 04:30-23:00.
Summary of role & main responsibilities
We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park and Ride sites (Darsham, Wickham Market), as well as within designated local community locations. The role requires a proactive, customer-focused approach, engaging positively with local residents, businesses, and community stakeholders to address parking concerns, support compliance, and minimise disruption.
Through professional conduct and effective communication, you will ensure that SPS and SZC are represented in a positive, responsible, and community-minded manner at all times.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
If you enjoy working outdoors in all weather conditions, engaging with the local community, and making a positive impact, this could be the perfect role for you.
Key Responsibilities
- Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager
- Champion behavioural safety, challenging at-risk behaviours, and promoting positive safety conversations
- Monitor vehicle compliance with car park rules, permits, and parking guidelines
- Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues
- Carry out vehicle counts and daily patrols
- Complete incident reporting and follow correct procedures accurately and on time
- Build positive relationships with local residents and community stakeholders
- Deliver outstanding customer service and act as a professional point of contact for colleagues and customers
- Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team
Skills & experience
Essential:
- Customer Service background
- A flexible approach to working hours as we are a 24/7 business
- Ability to use IT such as laptop/phone/MS office
Desirable:
- Parking experience
- Conflict Management
Qualifications & knowledge
Essential:
- Driving Licence
Desirable:
- IOSH Working Safely Banks Person Trained (we can provide training)
- PCV licence holder
- Influencer Training
- First Aid
- CITB or CCNSG (a must to work on the project but we can provide)
- L3 Health & Safety Supervisor
- Knowledge of the transport sector
Physical Requirements
This role involves regular walking, periods of standing, and working outdoors in a range of weather conditions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Annual pay review
- Smart health cover - our award-winning employee assistance program offers 24/7 confidential support for you and your family
- Pension – 5% contributory pension matched by us
- Employee retail discount scheme
- Free bus travel & significantly reduced rail travel for you & your family member
- Life assurance
- 24/7 Employee Assistance Programme
- Discounted Gym membership
Security Requirements
All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate. These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information.
Diversity and Inclusion
SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.
Your Journey Starts Here!
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
About FirstGroup
FirstGroup is a leading private sector provider of public transport. We provide easy and convenient mobility, improving quality of life by connecting people and communities. Our services are a vital part of society – transporting customers for business, education, health, social, and leisure purposes.
We create solutions that reduce complexity, making travel smoother and life easier, and work hard to reduce our impact on the environment, introducing cleaner and more responsible methods of transport. Our businesses are at the heart of our communities, and the essential services we provide are critical to delivering wider economic, social, and environmental goals.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location