GetBusy
Part-Time Credit Controller
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Part-Time Credit Controller
Part-Time Credit Controller
Nothing Beats Loving What You Do
If you want to wake up each morning looking forward to an invigorating challenge, this is the place for you. Passionate, hands-on talent welcome anytime.
We work hard to create software that improves people’s everyday working lives and we have a lot of fun while we turn our ideas into reality.
With an emphasis on finding the right work/life balance, we are proud to promote our relaxed and collaborative environment. We live and breathe our mission, which is to make people productive and happy. As the team grows, so does our investment in each team member’s personal development.
Our Values
There is no better way to get a flavour of what we are about than to check out our unique values. Every decision, every customer interaction, and every line of code we write is defined by our company values:
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Show Grit and Make It Happen We persevere when things get tough and stay focused on outcomes. Challenges don’t stop us; they sharpen us. We roll up our sleeves, adapt fast, and keep moving until it’s done. Grit isn’t just endurance – it’s the energy to make it happen.
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Every Customer Experience Must Include a Smile We put customers at the heart of everything we do. Every interaction, big or small, should leave them feeling better than before. When we make their lives easier, happier, or more successful, we all win.
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Data-Informed, Insight-Driven We make decisions based on a combination of data, expertise, and judgment. We value facts and analysis while recognising the importance of intuition in complex or ambiguous situations.
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Collaborate to Elevate We work across boundaries, listen generously, and win together. It’s about what’s best, not who’s right. No egos, no exceptions. We strive for a culture of innovation and inclusion—not fear.
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Experiment to Innovate We move fast, test boldly, and learn quickly because innovation waits for no one.
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Act Like It’s Yours We take ownership of outcomes—not because we’re told to, but because we care deeply about what we’re building. We’re decisive, accountable, and make an impact.
About Us
GetBusy’s specialist productivity software solutions, including Virtual Cabinet, SmartVault, and Workiro, enable growing businesses to work securely and efficiently with customers, suppliers, and teams anytime, anywhere. Our solutions are delivered flexibly across cloud, mobile, hosted, and on-premise platforms, while integrating seamlessly with various core business systems.
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With over 70,000 paying users across multiple sectors and jurisdictions, GetBusy is an established and fast-growing SaaS business, delivering sustained double-digit revenue growth in quality recurring subscription revenue. Our customers operate in resilient industries, and we benefit from trends towards enhanced consumer privacy regulation and productive remote working. Low customer concentration and high recurring revenue provide stability, allowing us to invest in product innovation and market expansion.
Our 140+ team members operate from UK, USA, and Australia, with offices in Cambridge (UK), Houston (USA), and Sydney (Australia).
The Team
We have a small, collaborative finance team that works across all our brands—responsible for everything from invoicing and credit control to external and board reporting.
While we’re a tight-knit group, we don’t operate in isolation—we work closely with other teams across the business. We leverage tools like NetSuite (AR & GL), Payhawk (expenses), and Payfit (payroll) to streamline operations and stay efficient.
This role reports to the Finance Manager and collaborates closely with the AR & AP Specialist—both based in the UK—to ensure the team’s transactional processes run seamlessly. You’ll engage with all our brands: Virtual Cabinet, Workiro, and SmartVault.
The team includes:
- Group Financial Controller
- Group Financial Accountant
- Cash Flow Analyst
- US-based Finance Manager
The Job
We’re seeking a part-time Credit Controller with hands-on experience in credit control and accounts receivable. This role combines structure with variety, ideal for someone who enjoys working in a collaborative team, is proactive, and thrives on keeping operations running smoothly. Alongside core duties, you’ll also support the team with ad hoc tasks as needed.
Key Responsibilities
(Note: This list is not exhaustive—expect flexibility and scalability in your workload.)
- Post and allocate cash receipts daily across UK, US, Australia, and New Zealand.
- Proactively contact customers via phone and email to chase overdue payments.
- Maintain detailed records of all customer interactions and payment commitments.
- Manage monthly aged debt ledgers across the Group.
- Resolve customer account queries and disputes with a focus on accuracy and positive experiences.
- Collaborate with the Customer Service and Sales teams to deliver high standards of customer care.
- Generate and present monthly target-setting reports to the Finance Manager and Group Financial Controller.
- Escalate disputed debts to third-party collection agencies as necessary.
- Work with reseller partners to resolve queries and discrepancies.
- Review Direct Debit (DD) amounts for Australian customers and communicate changes to the Australian team.
- Support the Group Financial Controller in preparing annual and bi-annual bad debt provisions.
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Essential Skills
- Proven experience in credit control or accounts receivable, with deep knowledge of end-to-end AR processes.
- Strong working knowledge of finance and billing systems, comfortable quickly adopting new platforms.
- Proficient in Microsoft Office, particularly Excel (advanced spreadsheets, pivot tables, and data analysis).
- Exceptional attention to detail for tasks like reconciliation, cash collection, and record-keeping.
- Outstanding communication skills—confident and professional when dealing with customers, including in challenging or sensitive situations.
- Ability to prioritise workload, meet deadlines, and thrive in a fast-paced environment.
- Self-motivated and dependable, comfortable working both independently and within a team.
- Flexible, adaptable mindset—willing to pitch in with ad hoc tasks when required to sustain finance operations.
Desired Skills
- Experience with NetSuite (preferable but not essential).
Diversity & Inclusion Note: We want everyone to feel included and comfortable in their application. If you require reasonable adjustments to the application process or interview, please don’t hesitate to contact peopleandculture@getbusy.com. Adjustments can be made to the application form—we value fairness and accessibility.
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Jessica, London
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