Sysco GB
Part Time Customer Care Advisor
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Part Time Customer Care Advisor
Customer Support Advisor
Location: Ewloe Salary: £14,996 per annum, plus an excellent monthly bonus and comprehensive benefits Hours: 20 hours per week (4 hours per day), including rostered weekend working (07:30–18:00) Contract: Part-time (able to work any 5–7 days per week)
About the Role
At Brakes, we serve 1.5 million products daily across the UK—feeding pubs, schools, hospitals, and catering facilities. Our 6,000-strong workforce ensures exceptional service, yesterday, today, and every day.
We’re looking for a talented, results-driven Customer Support Advisor to join our fast-paced contact centre as part of Commercial Operations. You’ll be a multi-skilled professional, blending customer care with sales expertise to deliver brilliance in every interaction.
In this role, you’ll be the smile at the end of the phone, resolving queries, upholding service promises, and fostering strong customer relationships.
Key Responsibilities
- Serve as a trusted point of contact for inbound and outbound customer interactions, including order placement and issue management
- Apply Brakes' sales-through-service approach to drive revenue growth, enhance customer loyalty, and increase lifetime value
- Collaborate with Field Sales to nurture and retain customer relationships
- Ensure seamless communication across departments while adhering to internal policies
- Work autonomously to meet productivity and quality targets outlined in Quality Framework
- Continuously develop expertise in Brakes’ products, services, and processes
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Your Skills & Qualities
We seek individuals who embody Customer First, approaching their work with innovation, agility, and resilience. Ideal candidates will:
- Excel in quick thinking, problem-solving, and decisive action
- Possess exceptional communication skills—both verbal and written—to build rapport and resolve challenges
- Thrive in a fast-paced, collaborative environment
- Be adaptable, solution-focused, and committed to continuous improvement
- Embrace diversity and inclusivity, fostering a culture where everyone belongs
Preferred Experience
While experience with SAP is a plus, our rigorous training programme will equip you with all relevant tools to succeed.
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Why Join Brakes? ✨
You will benefit from: ✅ A competitive salary and generous holiday allowance ✅ Exclusive discounts on a wide range of groceries and award-winning food products ✅ Recognition programmes and incentives ✅ Pension availability and a commitment to career growth ✅ An exhilarating role with Sysco, the world’s leading foodservice business
About Us
Brakes is the UK’s largest foodservice supplier, underpinned by a team of 8,000+ passionate colleagues who share a dedication to feeding the nation. We connect communities through trusted partnerships and an unshakable commitment to quality.
Cultural Commitment
We celebrate diversity, inclusion, and authentic belonging. Brakes supports equal opportunities for all applicants, commits to ensuring everyone feels valued, and actively takes measures to remove systemic barriers.
If you’re eager to contribute your talents to a mission that truly matters, we’d love to hear from you—#BelongAtBrakes.
FEED YOUR AMBITION. DELIVER YOUR FUTURE.
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