Leeds Building Society
Part Time Customer Service Advisor - Reading
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Part Time Customer Service Advisor - Reading
Branch Support Officer – Reading Branch
About the Role
How You'll Help Us Live Our Purpose
We’ve been helping our members save for their future and buy their own home since 1875. Join us, and you’ll play a vital role in unlocking home ownership for more people, across generations.
It’s a purpose that defines everything we do. By joining our dedicated team in Reading Branch, you’ll support members to achieve theirs—whether they’re saving for a house deposit, wedding, or holiday.
This is a 21-hour per week, fixed-term opportunity, running until the end of December 2026.
How You’ll Make a Difference
As the friendly face of Reading Branch, you’ll:
- Assist customers with all branch-based products and services.
- Open savings accounts—whether for short-term goals or long-term investments.
- Handle incoming and outgoing calls to explain products, answer queries, and arrange appointments.
- Process daily admin tasks:
- Booking appointments
- Scanning documents
- Handling post (outgoing and incoming)
- Ensuring customer records are accurate and up to date
- Support member relations through targeted follow-ups and account management.
What You’ll Bring to the Role
To excel here, you should have:
- Experience delivering exceptional customer service.
- A strong attention to detail and basic numeracy skills for cash handling.
- Resilience and the ability to navigate challenging customer situations with professionalism.
- A passion for driving positive outcomes for members.
- Previous experience with Microsoft Office or similar in-house software systems.
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(Note: No prior financial experience is required—but enthusiasm and dedication to member success matter most.)
And in Return, You’ll Get the Best from Us
As part of our purpose-focused team, you’ll receive:
- Annual colleague bonus (up to 12%).
- Pension contributions matched at up to 10%.
- 26 days holiday, plus bank holidays and an optional holiday purchase scheme (up to 5 extra days per year).
- Access to colleague mortgage and saver products.
- Support to purchase an electric vehicle or join our Cycle to Work scheme.
- 2 days’ volunteering per year, allowing you to give back to the community.
We’ll give you a place you belong:
- Support to learn, develop, and grow for the long term.
- A culture where your career progress is focussed your way.
Why Choose Us?
A People-First Business
Our colleagues are at the heart of everything, as recognised by our Inclusive Employers Gold Accreditation (2023). We’re committed to:
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- Equal opportunities, regardless of protected characteristics.
- A truly purpose-focused culture—that earned the Leading with Purpose Award (2023).
- Taking actionable steps to make home ownership accessible for more people, every generation.
Visa Sponsorship
This role *does not qualify for Skilled Worker visa sponsorship. Applications are only considered from candidates current UK right to work holders.
Our Commitment to You
When you join Leeds Building Society, you become part of a community-driven organisation:
- We actively work to ensure our workplace reflects the communities we serve.
- If you have skills, ideas, or experience beyond the formal criteria—we’d love to hear from you. The recruiter will help you explore how to contribute.
- We aim to make our branches fully accessible, but some locations are currently constrained. If you have any specific needs (e.g., accessibility requirements), contact careers@leedsbuildingsociety.co.uk to discuss how we can accommodate you.
Ready to apply? Don’t delay—we may close this advert early. Visit website URL now!
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