Sysco GB
Part Time Customer Support Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Part Time Customer Support Advisor
Part Time Customer Support Advisor
Ashford / Remote 14,996 per annum (plus excellent monthly bonus & great benefits) 20 hours per week, 4 hours/day, working any 5/7 days (including weekend rota with opening hours 07:30–18:00).
Start Date & Training
3rd August 2024 – 5-week training period, working Monday to Friday (9:00–17:00).
About the Role
Brakes is the backbone of the UK’s foodservice industry, delivering 1.5 million products daily to thousands of restaurants, pubs, hotels, schools, hospitals, and care homes. Our 6,000-strong workforce ensures that critical services remain operational—just as seen during the COVID-19 pandemic. We’re now looking for a talented, results-driven Customer Support Advisor to join our busy Contact Centre team.
As a Customer Support Advisor, you’ll be the smile at the end of the line, the go-to expert, and the hero who keeps our customers’ operations running smoothly. You’ll work across both sales and customer care, driving growth, building loyalty, and ensuring exceptional customer experiences.
Core Responsibilities:
- Act as a multi-skilled advisor in sales and customer care.
- Ensure ownership of all inbound and outbound customer interactions, including:
- Handling order placements
- Resolving queries and service issues
- Collaborating with Field Sales to nurture customer relationships
- Implement Brakes’s sales-through-service approach to drive profitability, customer loyalty, and long-term value.
- Maintain strong communication across departments, while following internal policies.
- Be self-motivated to meet productivity targets and departmental KPIs.
- Drive personal development by keeping up-to-date with Brakes’ products, services, and processes.
- Achieve and exceed quality targets aligned with Brakes’ Quality Framework.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who You Are
You embody Customer First with an innovative, agile mindset. You:
- Excel in collaborative teamwork with a focus on driving results.
- Are resilient, adaptable, and proactive—turning mistakes into opportunities.
- Thrive in an inclusive environment, valuing integrity and transparency.
- Build strong rapport and communicate clearly—both written and verbal.
Desirable Skills & Experience:
✔ Quick-thinking problem solver ✔ Strong communication and attention to detail ✔ Ability to perform effortlessly in a busy, fast-paced environment ✔ SAP experience bonus (not compulsory—training will be provided!)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You’ll Get
- Competitive pay package (including monthly bonus)
- Discoverable discount on Brakes’ food and products
- Generous holiday allowance
- Recognition awards & incentive schemes
- Pension benefits
- Real career advancement with a global leader in foodservice (Sysco Group)
- A supportive and diverse, inclusive culture where everyone belongs.
About Brakes
Brakes is the UK’s largest foodservice distributor, supplying high-quality fresh and frozen food nationwide. Our 8,000-strong team is dedicated to sustaining vital supply chains—whether serving iconic pubs or school meals.
We put people first—creating a culture that celebrates individuality, collaboration, and growth. Our diversity and inclusion philosophy ensures every colleague feels valued and empowered.
Apply now and help us feed the nation—one meal at a time. 🚛🍽️
Department: Commercial - Commercial Operations
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location