Signature Aviation
Part-time Guest Experience Specialist LTN
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Part-time Guest Experience Specialist LTN
Guest Experience Specialist – Signature Aviation, Luton FBO
Part-time contract – 4-on, 2-off Salary starting from £15,000
About Us
With over 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to its guests. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel.
Our 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, starting with prioritising well-being and professional development.
Signature provides a variety of benefits, programs, and resources to support our team, including giving back to communities globally and empowering the next generation of aviation professionals.
Your New Role
As a Guest Experience Specialist, you will:
- Support day-to-day operations at our base, ensuring exceptional guest experience for all guests and flight crews in alignment with Signature Service Program.
- Deliver outstanding experiences through all touch points, from reservation to arrival and departure, including manual handling tasks.
- Process guest reservations via Signet (our internal platform), checking Outlook and Signet boxes regularly to ensure timely responses.
- Facilitate departing and arriving flights, collaborating with the wider Guest Experience team to share service details and crucial flight information.
- Serve guests with refreshments in our lounge.
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This role offers a great opportunity to grow an exciting career in Aviation Hospitality.
About You
Essential Requirements
- You must be at least 18 years old.
- Vous must be eligible for company background checks (criminal, motor vehicle) and pass drug & alcohol tests.
- Meet airport background check requirements to obtain and maintain an airport security badge.
- Be insurable under Signature Aviation’s policies.
- Hold the right to work in the UK.
- Possess a full UK driving licence.
Preferred Experience & Skills
We’ll provide full training, but ideally, you have:
- Proven experience in front-of-house or ramp-side roles (within Aviation Services or Hospitality).
- Excellent interpersonal skills and confidence in communicating professionally.
- Adaptability, reliability, and a sharp judgment with high standards of accuracy.
- Ability to perform under pressure in a fast-paced environment—staying calm, focused, and organised.
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Technical Skills
- IT-literate, comfortable with Microsoft Office (Word, Excel, PowerPoint).
- Bonus if you have additional language skills.
What We Offer
We value our team and prioritise work-life balance, wellbeing, and career growth:
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme (matched up to 7.5%)
- Employee Assistance Program (24/7 support & free face-to-face counselling)
- Healthcare Cash Plan (Medicash)
- Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provision
- Full access to LinkedIn Learning + Training & Development Opportunities
- Global Development Scheme & Mentorship Schemes
- Recognition program (performance, going above & beyond, service awards)
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family-Friendly Leave Policies
Interested?
Submit your updated CV, outlining qualifications and experience.
Note: Due to high application volumes, we may not respond individually. If you don’t hear back, please assume your application wasn’t successful for this opportunity.
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