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Company Description
Odd Muse is a luxury womenswear brand that offers timeless pieces to last in your wardrobe. Founded just 5 years ago in London, we have gone from strength to strength, breaking boundaries for what is conventional for a small brand. Our ultimate aim is to introduce a slower pace to the fashion industry with unique and high-quality pieces, designed for today’s women.
Job Description
We are looking for a Part Time Keyholder to join our New Bond Street Townhouse. As the face of the brand, you will be instrumental in delivering the signature Odd Muse experience: elevated service, a passion for fashion and styling, and an intuitive understanding of what makes our customers feel confident!
This role is ideal for someone who genuinely loves fashion, enjoys curating beautiful experiences, and thrives on making people happy. We value individuals who use their initiative, remain open and flexible, and bring warmth and personality to every interaction.
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We are looking for someone who is flexible with weekday and weekend availability, as well as experience in being a keyholder.
Key Responsibilities
- Provide best in class, polished and attentive service - ensuring all our clients feel welcomed and looked after.
- Offer personalised styling advice with confidence, creating memorable in store experiences.
- Monitor stock levels proactively and communicate replenishment needs.
- Maintain immaculate presentation standards, ensuring every garment is steamed, styled and store-ready.
- Take initiative to keep the shop floor clean, organised and reflective of the Odd Muse aesthetic.
- Process transactions accurately, including returns and exchanges.
- Support with online orders, picking and packing, and any other back of house tasks as required with attention to detail.
- Develop a deep understanding of the Odd Muse brand: our fabrications, fits and design details, allowing you to offer expert guidance.
- Use your passion for fashion to elevate each customer’s journey.
- Open, close and lock up the store.
- Support the Store Manager and Supervisor with managerial tasks.
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Qualifications
- Passion for fashion, styling and luxury retail is essential.
- Previous experience in retail and keyholding is imperative.
- A natural people-person with the desire to create uplifting customer moments.
- Strong initiative, with the ability to work both independently and collaboratively.
- Excellent communication and organisational skills.
- Comfortable using technology, including order management systems and basic office software.
What We Offer
- Competitive pay.
- A dynamic and collaborative work environment.
- Opportunities for growth and advancement within the company.
- Employee discounts on store products.
- The opportunity to work for a fun, young and growing company!
- 25 days Annual Leave Pro Rota.
- Company Pension.
- Health Care.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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