Teachers' Credit Union Limited
Part Time Member Services/Administration Officer
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JOB TITLE: Administrative/Member Services Officer
LOCATION:
Teachers’ Credit Union Limited, Belfast
HOURS:
22 hours per week (Monday – Thursday 10am-2pm, Friday 10am-4pm)
PAY:
£13.45 per hour (Real Living Wage)
CONTRACT:
Permanent (subject to six-month probationary period)
REPORTING TO:
Credit Union Manager
About the Role
Teachers’ Credit Union Limited is a member-owned financial co-operative serving those employed within the Education & Training Sector in Northern Ireland. We are dedicated to promoting financial wellbeing, encouraging regular saving, and providing affordable and ethical loans to our members.
Teachers’ Credit Union is inviting applications for a Part Time Administrative/Member Services Officer. The successful applicant will be responsible for carrying out a wide range of operational and administrative activities that contribute to the effective running of the credit union, whilst providing an excellent service to members and potential members.
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This role would suit someone with some financial services experience who is keen to learn, has a flexible mindset regarding their work, and would like to work within a small but dedicated team.
Main Duties:
- To deal with credit union members concerning lodgements, withdrawals, loan applications
- To handle incoming calls, emails, and general queries
- Opening new member accounts, including collating and filing all relevant documentation
- Process, assess, and authorize loans to members (subject to credit union lending policy)
- Maintaining an efficient and well-organized filing system
- Maintain credit union databases to ensure accuracy of information
- Back-office administration and other duties as required
Essential Criteria:
- Minimum of 5 GCSEs, achieving grades C or above, including English and Math
- Minimum of 2 years’ experience (within the last 5 years) working within the financial services sector OR in an office environment with customer service experience
- Possess excellent communication and interpersonal skills
- Be well-organized, efficient, and work well as part of a team
- Strong IT skills including a good working knowledge of Microsoft Office
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Desirable Criteria:
- Credit Union or retail banking experience
- Willing to progress and undertake training for additional qualifications
We Offer:
- 20 days annual leave plus statutory holidays (pro rata) increasing with length of service
- Annual pay increases, in line with Real Living Wage
- Final Salary Pension Scheme with generous employer contributions
- Critical Illness Insurance
- Learning and development opportunities
- Free onsite parking
How To Apply
Please visit our website www.teacherscreditunion.co.uk/recruitment for further information and details on how to apply.
Closing Date
Tuesday 7th July 2026
Teachers’ Credit Union Ltd is an equal opportunities employer.
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