Police Federation of England and Wales
Part time Office Manager
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Part-time Office Manager
Job Details
- Role: Part-time Office Manager
- Application Deadline: 15 July 2026
- Department: Branch
- Employment Type: Part-time (25 hours/week, core hours 09:30–14:30)
- Location: Wiltshire Branch
- Reports To: Branch Secretary
- Compensation: £22,503 per year
About the Role
Wiltshire Police Federation are seeking a Part-time Office Manager to join their small but dynamic team.
This role focuses on delivering exceptional administrative support to the Branch Secretary and Chair, ensuring smooth office operations with a strong emphasis on customer service for Police Federation members and representatives. The ideal candidate will be proactive, discreet, and capable of handling confidential matters with professionalism—including supporting members experiencing personal or professional challenges.
Responsibilities
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Frontline Support:
- Greet and book in visitors at the reception desk
- Handle routine correspondence (emails, letters, telephone inquiries) from Wiltshire Police Federation members
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Administrative & Record-Keeping:
- Maintain and monitor the Branch database (CMS) for correspondence and documents, ensuring compliance with GDPR
- Act as the primary point of contact for members, logging and escalating queries to the relevant Federation representative
- Liaise with Federation Representatives and update the Secretary where needed
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Member Services & Outreach:
- Administer marketing emails and promote Branch services proactively
- Support member queries, particularly during traumatic or challenging personal/professional situations
-
Claims & Insurance Management:
- Process and administer Wiltshire’s Federation Group Insurance Scheme, requiring a solid understanding of the scheme
-
Office & Digital Administration:
- Manage Branch mailboxes, Teams inbox workflows, and allocation of member queries
- Maintain and update the Wiltshire Police Federation website
- Take and distribute minutes, agendas, and related documents as requested
- Oversee IT and stationery within the Branch office
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Policy & Compliance Awareness:
- Hold a working knowledge of police regulations and internal procedures/policies in Wiltshire
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Logistics & Coordination:
- Manage filing, photocopying, and secure document disposal (shredding)
- Handle Budget administration (marketing, invoicing, stakeholder partnerships)
- Oversee subscriptions and associated paperwork
- Coordinate meeting room bookings
- Organise Secretary and Chair calendars, including meetings and appointments
- Track bookings for surgeries, roadshows, or events
- Process joining and cancellation forms for Metropolitan Police Service Representatives (Reps)
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- Additional Duties:
- Perform any other tasks directed by the Branch Secretary
Requirements
- Previous administrative experience (essential)
- Confidentiality and integrity in a professional environment
- Strong relationship-building skills and ability to collaborate as part of a team
- Excellent organisation skills, attention to detail, and ability to work under pressure while demonstrating initiative
- Proactive self-starter, capable of prioritising workload with minimal supervision
- Confident IT user with experience working across systems
- Willingness to undertake mandatory training on Federation products, procedures, and business areas
Notes
- Police Vetting (NPPV Level 2) required for the successful candidate.
Benefits
Wiltshire Police Federation offers a competitive benefits package, including:
- Private healthcare
- Enhanced pension contribution
- Enhanced annual leave (26 days pro rata, increasing with length of service)
- Mental health support clinics
- Employee Assistance Programme (EAP)
- Onsite parking
- Professional development opportunities
- Good holiday entitlement (additional days for long-term service)
Note: Applicants are advised to apply early—advert closing may occur prior to the deadline if sufficient applications are received.
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