Responsibilities

• Welcome guests, notify relevant staff of arrivals, and manage security sign-in logs. Ensuring they have been appropriately briefed on the Denby site rules and procedures, including fire evacuation.
• Provide a professional service by answering incoming calls promptly, dealing with enquiries where possible, directing calls to the appropriate person or department, and taking accurate messages when required. Managing and responding to any emails received.
• Provide day-to-day administrative support, including managing employee and visitor ID badges, raising and processing purchase orders, maintaining accurate records, and ensuring compliance with internal procedures.
• Sort and distribute incoming post, prepare outgoing mail, and receive deliveries.
• Provide day-to-day onsite operational support, including coordinating meeting room bookings and catering requirements, and acting as a key point of contact for onsite stakeholders and service providers, including canteen, maintenance, cleaning, and Health & Safety teams.
• Carry out any other reasonable duties as requested by the HR Manager, including supporting the development of new starter inductions, assisting with the planning and coordination of on-site events.

Experience you’ll bring

• Experience working in a busy reception or office environment, managing multiple priorities while maintaining a professional and welcoming approach.
• Coordinating visitor management, offer a first-class visitor experience. Ensuring reception areas are well maintained and organised.
• Supporting employee onboarding activities, including arranging inductions, preparing documentation, and coordinating with internal stakeholders.

Behaviors you’ll need

• A commitment to delivering a first-class customer experience, ensuring every visitor, colleague and caller receives a professional, welcoming and efficient service.
• Ability to communicate professionally and confidently with visitors, employees, suppliers, and stakeholders both in person and over the phone.
• Able to prioritise tasks, manage competing demands, and maintain accuracy in a busy office environment.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams, with the ability to learn new systems quickly.

Please Note

This role is based in the UK, and applicants must have the right to work in the UK. We do not provide domestic or international relocation for this role.

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.