GSF Car Parts
Part Time Retail Assistant
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Part Time Retail Assistant
Retail Assistant
GSF Car Parts
Duties
At GSF Car Parts, the role of a Retail Assistant is central to delivering exceptional customer service. You will play a critical role in achieving branch and personal sales targets through face-to-face interactions, click-and-collect fulfillment, and fostering strong customer relationships. Key responsibilities include:
- Serve trade and retail customers for click-and-collect and general orders while maximising sales opportunities.
- Pick and prepare parts from the warehouse to fulfil customer orders efficiently.
- Support the sales team by handling telephone and electronic queries related to product promotions.
- Satisfy customer needs—effectively managing part orders, returns, and queries.
- Check customer returns for resale eligibility, warranty status, or applicable surcharges.
- Optimise team and personal performance by contributing to sales targets and exceeding KPIs.
- Use the e-learning portal to develop product knowledge and enhance performance.
- Maintain cleanliness and professional presentation in customer-facing areas.
- Build strong customer relationships, understanding their garage needs and preferences.
- Uphold the company’s values, promoting a positive brand image through professional conduct.
- Achieve and exceed relevant sales and service KPIs.
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Working Hours: Averaging 22.5 hours per week (Mon–Fri), including alternate Saturday shifts.
About You
To excel in this role, you should have:
✔ Proven customer service or sales/retail experience in a customer-facing capacity. ✔ A target-driven, motivated approach, with a focus on achieving results. ✔ Excellent customer service skills, with the ability to proactively resolve queries. ✔ Confidence in IT and computer systems, including experience with MAM, Allicat, and MS Office (desirable). ✔ Strong teamwork skills and the ability to work collaboratively. ✔ Attention to detail, ensuring accuracy in orders, returns, and administrative tasks. ✔ Familiarity with car parts or the automotive industry is advantageous (not essential).
What We’ll Offer
Benefits at GSF Car Parts are designed to support all aspects of your career and personal life. Here are some key perks:
💡 Performance-based bonus opportunities. 📅 28 days annual leave (including bank holidays) + up to 5 extra days with tenure. 🩺 Free flu vaccine. 🏥 Health and wellbeing tools for staff support. 💰 Free financial advice from pension experts. 🛡️ Life assurance scheme for security. 🎁 Discounts from major brands (e.g., Asda, Nike, John Lewis). 💳 Financial wellbeing products, including advances and savings schemes. ⏵️ Paid volunteer time off. 📚 Training, qualifications, and career progression opportunities.
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About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages across the UK and Ireland with parts, tools, equipment, and specialist training.
- Over 175 branches nationwide.
- Turnover exceeding £475 million, backed by national expertise in procurement, supply chain, marketing, and accounts.
- Unified brand since November 2021, integrating heritage identities for a streamlined, customer-focused approach.
- Advanced IT systems, including Allicat (industry-leading catalogue system) and Servicesure (garage programme).
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