Mekion Consulting
Partner Implementation Manager
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Partner Implementation Manager
Location: New York City or London | Hybrid
Salary: up to $120,000 (or up to £90,000) + Equity
Help scale the partner ecosystem behind one of the world's leading scientific R&D platforms.
Most implementation roles are about delivering projects. This one is about building the function that enables others to deliver them. We're looking for a Partner Implementation Manager to become the technical bridge between our implementation team and its growing global partner ecosystem.
You'll begin by embedding yourself within our implementation team, learning the platform firsthand while working directly with enterprise customers. Once you've mastered the product, you'll transition into owning partner success—helping consulting firms and implementation partners deliver world-class deployments across some of the world's largest R&D organisations. This is an exceptional opportunity for someone who enjoys solving complex technical problems, building scalable processes and helping others succeed.
What you'll be doing
- Spend your first six months as a hands-on member of the implementation team, delivering live customer implementations and becoming an expert on our platform
- Transition into owning partner success across 3–5 partner-led implementations, growing to 10–20 active accounts over time
- Act as the primary point of contact between implementation partners and our internal teams
- Hold regular enablement sessions, office hours and technical check-ins with partners
- Troubleshoot implementation challenges and recommend best practices for customer deployments
- Collaborate closely with Product, Engineering, Account Management and Implementation Engineering to resolve complex customer requirements
- Build onboarding materials, implementation documentation and training programs that enable partners to deliver successful implementations independently
- Identify opportunities to improve implementation processes and scale partner operations globally
- Manage multiple implementation workstreams while ensuring a consistently high standard of customer delivery
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What we're looking for
- 2–5 years of experience in enterprise software implementation, technical consulting or scientific software delivery
- Experience working directly with enterprise customers in a technical, implementation or consulting capacity
- Background within scientific R&D industries such as chemicals, materials science, pharmaceuticals, food & beverage or adjacent sectors
- Comfortable learning complex technical platforms and explaining them to both technical and non-technical audiences
- Strong stakeholder management and customer communication skills
- Ability to manage multiple customer implementations and competing priorities simultaneously
- Comfortable working in an ambiguous, fast-moving startup environment with significant ownership
Ideal background
We're particularly interested in candidates who have experience in one or more of the following:
- Enterprise software implementations
- Technical consulting
- Scientific software deployment
- Customer-facing technical roles
- Research scientists who transitioned into software, consulting or customer success
- Partner enablement, channel management or technical training
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Technical experience
Experience with one or more of the following is highly desirable:
- Electronic Laboratory Notebooks (ELNs)
- Laboratory Information Management Systems (LIMS)
- Scientific Data Management platforms
- Python
- Scientific data analysis tools
- Experimental data structures, formulations and laboratory workflows
Education
Bachelor's degree in a STEM discipline such as:
- Chemical Engineering
- Materials Science
- Chemistry
- Biology
- Physics
- Related scientific field
Preferred
Master's or PhD in Chemistry, Materials Science, Chemical Engineering or another relevant scientific discipline
You'll thrive if you...
- Enjoy becoming the technical expert others rely on
- Love teaching, coaching and enabling external teams
- Are naturally curious about scientific research and emerging technologies
- Enjoy solving complex implementation challenges
- Can balance technical depth with exceptional customer communication
- Prefer building scalable processes over repeatedly solving the same problems
- Want to help shape a growing function at an early-stage company
Why join?
You'll play a foundational role in scaling how our delivers enterprise implementations around the world. Working at the intersection of science, technology and customer success, you'll help build the partner ecosystem that enables the world's leading R&D organisations to innovate faster. As one of the first hires dedicated to partner implementations, you'll have significant ownership, direct influence on company strategy and the opportunity to build a function from the ground up.
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