InfraBe
Partner Relationship Manager – National Infrastructure
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Partner Relationship Manager – National Infrastructure
Partner Relationship Manager – National Infrastructure
Manchester (4 days/week base, national travel) | £60,000–£65,000
This is a relationship management role first, and a facilities/project role second. If you've spent your career herding contractors and chasing PPM schedules, this isn't that. If you've spent it holding landlords and local authorities to account, managing service reviews, and quietly getting small capital works over the line keep reading.
The Role
Our client operates one of the UK's largest EV charging networks, a growing, well-backed national infrastructure business — split across two very different partner relationships: institutional landlords (retail parks, shopping centres) and 30+ local authorities inherited through a recent network acquisition. This role owns both.
With councils, you're the diplomat, running quarterly service reviews, explaining pricing decisions, managing funding-constrained partners who move slowly and re-tender every few years. With landlords, you're the enforcer making sure obligations under lease agreements (security, upkeep, access) are actually met, and escalating when they're not.
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Underneath both sits a smaller but real project delivery element: when a site underperforms, you're the one who spots it, builds the business case, and runs the works a totem here, feeder-pillar-powered lighting there end to end, using subcontractors to deliver but owning the outcome.
What You'll Actually Be Doing
- Running the partner relationship — service reviews, performance reporting, and holding both councils and private landlords to their obligations
- Acting as the operational and commercial interface for site hosts and local authority stakeholders
- Spotting underperforming sites from utilisation data and building the business case to fix them
- Project managing small capital works (lighting, signage, security upgrades) end to end planning, landlord permissions, subcontractor delivery
- Managing landlord and council complaints and escalations through to resolution
- Coordinating maintenance, access, and compliance activity across a live, multi-site estate
- Owning select commercial relationships with on-site retail partners where opportunities arise
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What We're Looking For:
- Background in facilities management, property/estates management, or multi-site contract management critically, with experience managing local authority relationships
- Comfortable holding partners to account on contractual obligations without burning the relationship
- Some exposure to small-scale construction or works programmes, you don't need to be technical, but you need to understand how a build programme runs
- Confident presenting performance data and building business cases for investment
- Full UK driving licence and genuine willingness to be out on the road, not at a desk
EV sector experience is not required.
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