Hyve Group Ltd
Partner Services Manager
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WHO WE ARE
The ASU+GSV Summit
Now in its 18th year, the ASU+GSV Summit is the world’s most important and impactful gathering of leaders across “PreK to Gray” education and workforce learning. The annual event is held in April in San Diego, where, in 2026, over 7,000 registrants gathered to address the transformation of learning and skills delivery leveraging key developments in technology including generative artificial intelligence, virtual reality, and many other solutions.
THE ROLE
We're looking for a Partner Services Manager to join our team at the ASU+GSV Summit. This is a relationship role at its core. You'll own the partner experience from signed contract through post-Summit recap — making sure every commitment we make gets delivered, every asset lands on time, and every partner feels genuinely taken care of.
You'll carry a portfolio of partners across industries. You'll know their goals, their timelines, and their preferences. You'll be the person they call when something comes up — and the person who makes sure nothing falls through the cracks before they have to.
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This role requires someone who can run a clean process and build a real relationship at the same time. The operational and the interpersonal are equally important here.
WHAT YOU'LL DO
- Own end-to-end fulfillment for a portfolio of Summit partners — timelines, assets, deliverables, and all the coordination in between.
- Build and maintain strong relationships with partners throughout the year, not just during Summit season.
- Review contracts and translate them into accurate, custom partner timelines; keep those timelines current as milestones are hit.
- Coordinate with Marketing, Event Ops, and Finance to make sure every partner commitment is met — signage, app listings, session placements, payments, the works.
- Facilitate pre-Summit partner information sessions to prepare partners for what's ahead and set clear expectations on logistics and deliverables.
- Audit Summit event materials — app, website, signage, print — to confirm every partner obligation has been met.
- Deliver partner recap presentations after each Summit, accurate and built to support the renewal conversation.
- Manage partner data accurately across our systems — Airtable, HubSpot, and others.
- Identify opportunities to deepen partner relationships and flag them to the team.
- Additional responsibilities, as required.
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WHO YOU ARE
- A natural relationship-builder. You earn trust quickly and keep it.
- Highly organized with strong attention to detail. You run clean processes and nothing slips.
- A clear, confident communicator — in writing and in person.
- Someone who has worked in events, sponsorship fulfillment, or a client-facing partnership role.
- Comfortable in a fast-moving, high-expectation environment — especially in the weeks around a major live event.
- Positive and collaborative. You bring calm to busy rooms.
- Familiar with Airtable, HubSpot, Cvent, or similar tools — or fast to learn them.
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