Giacom
Partner Success Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Partner Success Executive – Cloud Team
Location: [Specify if needed, e.g., London / Remote] Division: Cloud, Comms & Connectivity
Giacom is the only provider of Comms, Cloud, Hardware, and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms, and Cloud products so they can deliver brilliant technology solutions for UK businesses.
We’re seeking a Partner Success Executive to join our Cloud, Comms & Connectivity team, focusing on supporting our partners’ Cloud-related needs.
About the Role
In this dynamic role, you’ll serve as the first point of contact for our partners, ensuring seamless support, guidance, and exceptional service across our communications and Cloud solutions.
- Support partners in maximising our communications and Cloud offerings
- Provide proactive advice, troubleshooting, and product demonstrations
Key Responsibilities
Partner Engagement & Support
- Own inbound and outbound partner queries end-to-end, resolving issues with readiness and clarity
- Proactively engage partners to explore our Cloud solutions, products, and services
- Deliver tailored support, demos, and guidance to help partners succeed
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Collaboration & Cross-Functional Work
- Work closely with vendors, carriers, and internal teams (Sales, Provisioning, Service Desk) to resolve number porting, renewals, and upgrades
- Maintain accurate CRM records, ensuring all partner interactions and account details are up to date
- Lead partner training and upskilling, including live demonstrations of Giacom’s Cloud Marketplace
Customer Support Deliveries
- Provide 24/7 customer support across phone, email, and live chat, ensuring a seamless experience
- Escalate critical issues as needed and ensure quick, positive resolutions
Requirements
Essential
- Strong written and verbal communication skills with a friendly, professional approach -Experience in ** customer support or sales**—preferably in a fast-paced environmentsuch as telecoms, IT, or tech
- Ability to prioritise tasks efficiently, multitask, and meet deadlines under pressure.
- Demonstrable proficiency in Microsoft Office (especially Outlook, Teams, Excel)
- Excellent attention to detail and a proactive, problem-solving attitude
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Previous experience in telecommunications (comms/cloud/connectivity) services
- Familiarity with CRM systems (e.g., Salesforce, HubSpot)
- Resources with partner enablement and up-sell/cross-sell strategies
Why Join Giacom?
Career & Learning
✅ Investment in your growth—focused learning and development opportunities ✅ Flexible culture—dress as you want, embrace your authentic self ✅ 30 days annual leave, plus birthdays off! (Plus UK bank holidays)
Lifestyle Benefits
🚀 Competitive pension plan for your financial future 🍹 Fully stocked office cafés in all locations
Company Values
- Diversity and inclusivity are at the heart of our culture
- We are an equal opportunities employer, committed to removing barriers for all
- As a disability-confident employer, we welcome applications regardless of background
For more details on our benefits, click [here].
For now applying, please send your CV to [recruitment@giacom.com] with the subject line: Partner Success Executive Cloud – [Your Name]
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location