Employment Hero
Partner Success Manager - Fixed Term Contract
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Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average.
This role
As a Partner Success Manager, you will be a key contributor to our partner certification blueprints, bringing deep UK Payroll and HR compliance insight to help shape scalable, high-velocity technical workflows.
Your key focus areas will be:
Architect of Onboarding & Certification
- Design & Deliver: Help to build and inform the end-to-end onboarding and certification process for UK partners, working closely with our Education team to shape and drive the program.
- Become the subject matter expert on Employment Hero’s HR, Payroll, and T&A suite for CPs, ensuring partners are equipped to handle complex client onboarding at scale
- Work with Marketing and Product to ensure partners have the playbooks, technical documentation, and sales collateral needed to win.
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The "Pivot" in the Motion
- Triage & Support: Act as the primary point of contact for partners. When they hit a technical or operational snag, you are the person who unlocks them by navigating internal Support and Product teams
- Cross-Functional Orchestration: Align with Sales for pipeline, Marketing for co marketing, Product for local UK requirements, and RevOps for Salesforce/PRM efficiency.
Partner Growth & Strategy
- Commercial Enablement: Guide partners on how to bundle their own value-added services with our software to maximize their business success
- Pilot Management: Lead the initial pilot of 5 key partners, ensuring they achieve their first end-client wins within the first 3 months
- Channel Velocity: Track and drive the "speed to first sale" for every new certified partner.
Who you are
- 3-5 years in Partnerships, Customer Success or SaaS Implementation & Training: The ideal candidate must have a proven track record of onboarding and training users on complex platforms.
- HR & Payroll Domain Expertise: Deep knowledge of UK payroll, compliance, and T&A workflows is essential, to serve as the technical "source of truth" for expert partners.
- Commercially Savvy: You understand the unit economics of a reseller model and can help a partner see the ROI of switching from a competitor.
- The Educator: You have a natural talent for training and can simplify complex software features into "value-driven" benefits.
- Tool-Proficient: You are a power user of Salesforce and have experience (or a strong interest) in managing PRM (Partner Relationship Management) platforms.
What we can offer
At Employment Hero, we don't just talk about a better way to work. We live it.
Joining Employment Hero means you'll:
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Your very own career expert that helps elevate your application to the next level.
- Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
- Be trusted to own your work, make decisions, and have a real impact from day one.
- Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
- Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
- Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create.
- Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
- Connect with colleagues from around the world at our Annual Global Gathering. We've celebrated together in Thailand, Vietnam, Bali and Dubai, and can't wait to meet in the Gold Coast, Australia, in September 2026.
Privacy and AI Notices
AI Notice: We’re AI-first, so may use AI tools to review your applications and support our early interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.
We verify candidate identity and location as part of our hiring process. Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.
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