Oodle Car Finance
Partner Support Agent
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Partner Support Agent โ Hybrid Role based in Manchester
๐ Location
Manchester HQ in Piccadilly Gardens with 3-4 days remote work per week.
๐ท Compensation & Benefits
- Discretionary Company Bonus Scheme
- 28 days holiday (rising from 25 days after 3 yearsโ service) + bank holidays
๐ Our Perks
- Private Medical Cover via Vitality (paid for you and your family)
- Health Cash Plan via Simply Health (cashback for dental, optical, etc.)
- Pension Contribution โ Oodle adds 5% of your salary into your pension pot
- Enhanced Life Assurance โ 4x annual salary (fully funded by Oodle)
- Office Essentials โ Free breakfast, drinks, fresh fruit, plus snacks & toiletries
- Employee Discounts โ Access to exclusive discounts on major retailers
- One Volunteer Day Per Year โ Support your local community
- 6 Free Counselling Sessions โ Mental health support via Employee Assistance Programme (EAP)
- Paid Sick Leave โ Enhanced company sick pay
- Family Leave โ Additional paid leave for primary and secondary caregivers
๐ About Oodle
We make lending simple โ supporting customers through lifeโs big moves: car upgrades, growing families, fresh starts, and more. Since 2016, weโve financed tens of thousands of people, believing the best way to help someone buy a car is to finance them as a person, not just a loan.
As an employer, we believe your career should reflect your talents. We foster a supportive, diverse, and inclusive environment with opportunities for personal and professional growth, backed by our Talent Development team.
๐ The Role: Partner Support Agent
Working Style
- Hybrid model: 3-4 days remote, base in Piccadilly Gardens office
- Weekend availability: One rota weekend per month (Sat: 10:00โ18:00, Sun: 10:00โ16:00)
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Role Overview
Youโll be the primary point of contact for our dealers and brokers, guiding applications through financing, resolving queries, and ensuring a smooth, end-to-end customer experience. This fast-paced, varied role demands relationship-building, collaboration, and impeccable serviceโideal if you thrive on variety and helping others.
๐ Your Responsibilities
- Application Ownership: Lead applications from submission to payout, ensuring all documentation is complete and processed efficiently
- Customer & Dealer Support: Act as the go-to contact for dealers/brokers, providing clear updates on progress, approvals, and declines
- Multi-Channel Service: Deliver exceptional customer service via phone, email, and internal systems
- Problem-Solving: Support dealers throughout the journey, resolving queries and obstacles collaboratively with internal teams
- Escalation & Resolution: Identify and escalate application issues to drive positive outcomes for customers
- Document Process: Manage e-signatures and income proofs, ensuring seamless compliance and customer experience
- Queue Management: Monitor sales queues/inboxes, ensuring timely, accurate actions comply with SLA targets
- Stakeholder Collaboration: Work closely with Account Managers to prioritise urgent deals, chase follow-ups, and facilitate smooth deal progression or unwinds
โจ What Weโre Looking For
โ Excellent communication โ both verbal and written โ Proactive problem-solver โ focused on customer-centric outcomes โ Highly organised โ thrives in multi-tasking environments โ Attention to detail โ accuracy in documentation and customer interactions critical โ Team player โ enjoys collaboration and contributing to a shared success โ Customer-obsessed mindset โ passionate about outstanding service
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๐ป Training & Development
- Regular team and company-wide meetings
- Quarterly & ongoing training to support career progression
๐ฅ Why Join Oodle?
- Challenging, dynamic role: No two days are the same โ grow your career while making an impact
- Supportive culture: Your voice matters, and your development is prioritised
- Make a difference: From first conversation to final payout, your work directly improves someoneโs life
๐ฏ Hiring Process
- Telephone Interview โ 30 mins
- Face-to-Face Interview (via Teams) โ 1 hour
- Final Round (via Teams) โ 15โ20 mins
๐ Our Values: The Oodle Way
(Our foundation for a supportive, inclusive workplace) ๐ธ Embrace Being Human โ Diverse perspectives make us stronger & more compassionate ๐ธ Strive for Awesome โ Daily improvement is our collective mission ๐ธ Everyoneโs a Builder โ We collaborate, share knowledge, and grow together ๐ธ Bravely Honest โ Transparency and trust in every decision and conversation ๐ธ Think Customer โ Their success is our success โ weโre here to simplify their journey
Looking to apply? Head to our careers page โ or email careers@oodlefinance.com if you need accessible interview adjustments.
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Oodle: Kicking barriers to car financing โ so you can focus on the driving wheel.
โIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iโve been looking for.โ
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