Close Brothers
Partner Support Executive
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Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Motor Finance Team where you will be responsible for providing transactional account management support and guidance to our dealer partners at every stage of their journey to build sustainable long lasting relationships.
Working as part of the Partner Support Executive team our ideal team member will have previous experience in a customer focused environment with professional communication skills.
Responsibilities
- Proactively working with our dealer partners with transactional business and commercial related queries and operational efficiencies (e-mail or telephone)
- Proactively engaging with the sales account management team to optimise the dealer partner experience and commercial performance
- Professionally replying to dealer calls and maintaining strong relationships
- Utilising Salesforce.com (CRM) to enrich dealer partner data to aid sales activities
- Working with dealer commission payments and any associated pricing queries
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
- Proactively record any Bwise incidents and Anti Money Laundering failings
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WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Excellent customer service and relationship management skills
- Worked within a structured process
- Excellent IT Skills (MS Word, Excel and Outlook)
- The ability to work well as part of a team
- Excellent organisation skills and the ability to self-manage priorities
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive or Consumer Credit Act
- Used a CRM and/or Salesforce.com
- An appreciation or understanding of working within a sales process.
- Knowledge of credit risk assessment and retail pricing models
- A sound understanding of the wider Motor Finance market
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
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About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers: https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits: https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
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