IFS
Partner Technology & Automation Lead
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IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
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If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
Job Description
About the Role
The Partner Technology & Automation Lead owns the technology and automation layer that powers IFS Partner Operations & Excellence globally. You will design, build, and deploy AI agents and automated workflows that eliminate manual overhead across the partner lifecycle — and you will own the data infrastructure that gives commercial leadership real-time visibility without a human in the production chain.
You will manage a small operational team and own the full IFS partner technology stack: Partner Connect (Unifyr EU), HubSpot, THOR, OSCA, and the Boomi integration layer.
If you're looking for a role where you document processes for others to automate, this isn't it. If you build things, ship them, and then look for the next thing to eliminate — read on.
What You'll Own
AI & Automation
- Design, build, and deploy AI agents and automated workflows across the partner lifecycle — ticket triage, dashboard refresh, onboarding communications, portal updates, intake routing
- Own the automation backlog: prioritise, build, and ship
- Evaluate and deploy AI features within Partner Connect, HubSpot, and adjacent platforms
Data Infrastructure & Governance
- Own the partner data model across THOR, HubSpot, and Partner Connect
- Define field mapping standards, data ownership rules, and validation logic
- Govern data integrity across system integrations via Boomi — flag and resolve sync failures before they surface in leadership reporting
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Platform Ownership
- Own and optimise the full partner technology stack
- Assess and approve all system configuration changes; run impact assessments before any platform update goes live
- Represent Partner Operations in all cross-functional platform and data discussions with IT, Product, and external vendors
Team Leadership
- Day-to-day management of the TMO (Ticket Management Office) team
- Build and enforce a structured intake model with defined routes, owners, and SLAs
- Develop team capability in AI-assisted operations
Qualifications
What we're looking for
- Proven hands-on experience building and deploying AI agents or automated workflows in a partner operations, sales operations, or revenue operations environment
- Platform experience with HubSpot and at least one PRM platform
- Experience owning a data model or governance framework in a multi-system CRM/ERP environment
- Track record of reducing manual operational overhead through technology — not headcount
- Experience managing a small operational team
- Enterprise software or SaaS background strongly preferred
Additional Information
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
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