Metropolitan Thames Valley
Partnering Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Temporary, Part-Time Role in South London Regional Property Team
We have an exciting opportunity for an experienced individual to work in our South London Regional Property Team on a temporary, part-time, 16-hour contract for 12 months (Mon - Weds).
The role will be to provide support to the senior managers and surveyors within the team, helping contact customers, liaise with contractors, progress repairs within our South London properties & ensure great updates and record keeping.
This is a busy, fast paced operation and the ideal candidate will be used to working in a similar environment where organisation is key!
What You'll Need To Succeed
Expectation of our residents is high and budgets are tight, so this role requires a candidate that has an aptitude for detail and working under pressure. We would anticipate you would have a commercial awareness and be able to follow and input into businesses processes. Alongside excellent communication skills, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software. We would encourage candidates that have a natural curiosity for resolving problems and genuine passion for helping our customers.
Duties
Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments Managing the CRM system, responding to enquiries and assisting the Repairs Manager to investigate complaints. Leading on keeping regional trackers up to date and to control the data input to ensure accuracy Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates Proactively assisting the team with general administration or telephone duties along with being the first point of contact, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholders
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Need To Succeed
- Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
- Experience of analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in reporting
- Experience of working with external stakeholders
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing
- An experienced user of Microsoft Office and the ability to easily learn other IT packages
- Strong administrative skills and the ability to manage a varied and demanding workload
- Ability to work independently and use initiative to problem solve
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You'll Need To Do Now
If you're interested in this role, take a look at the attached Job Description for more details!
About Metropolitan Thames Valley
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
Contact Information
Phone: 0203 535 3661
Email: careers@mtvh.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location