Metropolitan Thames Valley
Partnering Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
£30,639 - £32,251 p/a
Permanent - Full Time
Closing date - 27 July 2026
The role
We have an exciting opportunity for an experienced individual to work in our East Midlands Regional Property Team.
The role will be working in our Nottingham Office to provide support to the Managers and Surveyors, helping contact customers, liaise with contractors, and ensure great record keeping is in place.
This is a busy, fast-paced operation and the ideal candidate will be used to working in a similar environment where organisation is key.
What You'll Need To Succeed
Expectation of our residents is high and budgets are tight, so this role requires a candidate that has an aptitude for detail working under pressure. We would anticipate you would have a commercial awareness and be able to follow and input into business processes. Alongside excellent communication skills, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems, and other generic software. We would encourage candidates that have a natural curiosity for resolving problems and genuine passion for helping our customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Duties will include but will not be limited to the following
- Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments
- Leading on keeping regional trackers up to date and to control the data input to ensure accuracy
- Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor, and Surveyor updates
- Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholders
What You'll Need To Succeed
- Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
- Experience of analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in reporting
- Experience of working with external stakeholders
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing
- An experienced user of Microsoft Office and the ability to easily learn other IT packages
- Strong administrative skills and the ability to manage a varied and demanding workload
- Ability to work independently and use initiative to problem solve
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You Need To Do Now
If you're interested in this role, take a look at the attached Job Description for more details.
Download documents
Occupational Requirements PSO.pdf
Partnering Support Officer.pdf
Department: Property
Last updated: July 13, 2026
Job ref: NTX1219301
Apply now
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location