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Partnership Manager
Company Description
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.
Job Description
As Tourism Partnership Manager, you’ll build and activate partnerships across travel, hospitality, loyalty and financial services, ensuring they deliver measurable commercial impact in our priority international markets. You’ll shape and scale high-value strategic partnerships that drive incremental demand, sales uplift and long-term competitiveness across the McArthurGlen portfolio.
This is a Group-level role working closely with Tourism, Strategy, IT, Legal, Finance and regional teams. You’ll bring structure, rigour and creativity to how we evaluate, implement and optimise partnerships—turning great ideas into repeatable, scalable growth engines.
What You’ll Be Doing
Reporting to our International Markets Director, you’ll drive a focused portfolio of high-value partnerships across travel, hospitality, loyalty and payment ecosystems—shaping opportunities, applying structured evaluation and ensuring each partnership is commercially sound and scalable. Working cross-functionally, you’ll lead delivery from business case to launch, manage operational readiness, and oversee loyalty and payment-linked mechanics while maintaining strong partner relationships.
Your work will generate measurable commercial impact, from incremental footfall and sales uplift to high-value customer acquisition. You’ll track performance through core KPIs, optimise based on insight, and integrate partnerships seamlessly into the customer journey and marketing activity. You’ll also support CRM growth, ensure clear reporting, and use data-driven learnings to refine and elevate future partnership strategy.
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The location of this job is flexible, for a detailed description of the responsibilities, see the Job Description.
Qualifications
- Proven experience managing strategic partnerships in travel, hospitality, loyalty, payments or retail.
- Strong commercial judgement with the ability to assess value and shape compelling business cases.
- Confident stakeholder manager who can align senior partners and cross-functional teams.
- Analytical mindset with comfort using KPIs, data and insights to drive decisions.
- Highly organised, proactive and delivery-focused, able to manage multiple workstreams end-to-end.
Additional Information
- Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%.
- Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
- Volunteering Days: Benefit from 2 paid volunteering days per year.
- Exclusive Discounts: Access special discounts at our Designer Outlets.
- Flexible Working: Hybrid working options where possible to accommodate your needs.
- International Exposure: Work with colleagues across eight countries within a global organization.
- Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
- Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
- Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
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At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact Recruitment@mcarthurglen.com.
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