This is an exciting opportunity for someone who enjoys building relationships, solving problems, and delivering commercial results in a fast-paced, scale-up environment.

Responsibilities:

• Partner Account Management: Own and manage relationships with key strategic partners, acting as the primary point of contact to drive engagement, performance, and long-term growth.
• Performance Monitoring & Reporting: Track channel performance against agreed KPIs, providing regular updates, insights, and recommendations to both internal stakeholders and external partners.
• Commercial & Channel Economics Management: Monitor channel economics, including sales volumes, conversion rates, retention performance, and profitability metrics, proactively identifying challenges and implementing corrective actions where required.
• Partner Growth & Scaling: Develop and execute plans to scale partner channels in line with growth targets and budget objectives, identifying opportunities to increase volume, improve performance, and maximise value.
• Stakeholder Engagement & Governance: Lead regular partner review meetings, ensuring clear communication of performance, priorities, opportunities, and actions.
• Partner Support & Relationship Management: Respond to partner requests in a timely and professional manner, maintaining strong relationships and ensuring a high standard of partner experience.
• Cross-Functional Collaboration: Work closely with internal operational, technical, product, and commercial teams to identify, escalate, and resolve issues impacting partner journeys, performance, or customer experience.
• Financial Administration & Invoicing: Manage monthly invoicing processes, ensuring accuracy, timely completion, and effective coordination with finance teams.
• Partner Onboarding & Launch Support: Support the setup, onboarding, and successful launch of new partnerships where required, coordinating across teams to ensure smooth implementation and operational readiness.

What we’re looking for:

• Partnerships Experience: At least 2 years’ experience in a partnerships account management role.
• Commercial Acumen: Strong understanding of key commercial metrics, including revenue, customer value, acquisition costs, and commission structures.
• Relationship Building: Confident communicator with the ability to build and maintain strong partner relationships.
• Organisation & Prioritisation: Highly organised with excellent time management skills and the ability to manage multiple priorities effectively.
• Presentation & Reporting Skills: Experience creating and delivering insightful performance presentations to a range of stakeholders.
• Location & Working Pattern: London-based and able to work from the office at least two days per week.

Extra Credit:

• Regulated Industry Experience: Experience working within a regulated environment, with an understanding of compliance and governance requirements.
• Start-up & Scale-up Mindset: Experience working in a start-up or scale-up environment, with the ability to thrive in a fast-paced and evolving business.

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Hiring Manager Interview: Meet with the hiring manager to explore your background in more detail, discuss the role's responsibilities, and learn more about the team and business. (45–60 mins)
• Task/Final Stage: Present a task to our Director of Partnerships, Senior Partnerships Manager, and Growth Associate (1 hr)
• Final Interview: For certain positions there may be a final interview with a member of senior management or our senior leadership team (30 mins)

Perks of the job

We have an ever-expanding list of benefits that currently includes:

• 25 days holiday plus bank holidays and your birthday
• Hybrid working - Spend 2 days per week with your team in our collaborative London office (it’s dog friendly too!)
• Free boiler & home emergency cover with Hometree plus 40% discount for friends & family
• Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
• £300 Home office allowance
• Support for your mental health and wellbeing via Oliva
• Menopause support from Stella, including friends & family access
• Cycle to work scheme
• Regular team socials including Summer and Winter parties.

FCA Code of Conduct

At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.

As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.

Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.